Podcast Episodes

The Next Frontier for Dealership Service Phone Lines (+ The Hours Saved Using It) | Pre-NADA AI #3

In part 3 of our Pre NADA AI Spotlight series we break down why call handling is still broken, and how a new generation of agentic AI is changing the…

3 months, 1 week ago

Horner on Used Strategy, Riley on Loyalty | Daily Dealer Live

Today's show features:

- Doug Horner, GSM of Mercedes-Benz of North Olmsted

- Jameson Riley, General Manager of Riley Volvo

This episode is broug…

3 months, 2 weeks ago

"Fair Doesn't Mean Equal": How Spitzer Autoworld Doubled in 5 Years (+ Tools They Used To Do It) | Andrew Spitzer, COO of Spitzer Autoworld

Today I’m joined by Andrew Spitzer, COO of Spitzer Autoworld.

Spitzer breaks down how his fourth-generation family business doubled its footprint to…

3 months, 2 weeks ago

Hill on Sales Process, Thomas on 2026 Predictions, Smith on Mystery Shopping | Daily Dealer Live

Today's show features:

- Stephen Hill, Managing Partner at Oakes Auto Inc

- Dave Thomas, Director of Content Marketing at CDK Global

- Greg Smith…

3 months, 2 weeks ago

Fixed Ops Friday: David Cerqueira, Danny Negalha | Daily Dealer Live

Today's show features:

- David Cerqueira, Service Director at Benzel-Busch Motor Car

- Danny Negalha, Fixed Ops Director at McGovern Automotive Gr…

3 months, 2 weeks ago

The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured it out) | Pre-NADA AI Spotlight #2 | Sanjay Varnwal, Co-Founder & CEO at Spyne.ai

Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai.

In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually bei…

3 months, 2 weeks ago

Burnett on Ford 2.0 Launch, Lasky on Honing F&I Process | Daily Dealer Live

Today's show features:

- JB Burnett, Executive General Manager of Preston Automotive Group

- Justin Lasky, Business Manager at Lexus of North Hill…

3 months, 3 weeks ago

The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practical Fixes) | Eric Cohen, CEO at Merchant Advocate

Today I’m joined by Eric Cohen, CEO at Merchant Advocate.

We break down why credit card processing is one of the most overlooked expense lines in de…

3 months, 3 weeks ago

Pharr on Recruiting, Ferri on Inbound Challenges, Westrum on Team Dev | Daily Dealer Live

Today's show features:

- Scott Pharr, COO/Partner of P4 Automotive

- Stephane Ferri, CEO of Car Wars

- Micah Westrum, General Manager of Ramsey M…

3 months, 3 weeks ago

‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Real Driver of Dealer Profit | Pre-NADA AI Spotlight #1

This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift ca…

3 months, 3 weeks ago