Podcast Episodes
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How a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection
In this episode, Hans Pfister, the Co-Founder and President at Cayuga Collection, shares how his team makes sustainability visible, human, and worth …
3 months, 1 week ago
Stop Waiting for the Big Wins to Celebrate - James Ferguson
In this episode, James Ferguson, the author of Seek the Good and Celebrate and creator of the Confetti leadership model, shares how his cancer journe…
3 months, 1 week ago
Self-Driving Cars and Hospitality's 3 Lenses for Experience - Susie Arnett
In this episode, Susie Arnett, Director of Wellness Programming at Six Senses, shares what happened when a self-driving car company asked her to desi…
3 months, 1 week ago
AI Only Works for Hotels in This Order: Data, Intelligence, Action - Stephen German, Actabl
In this episode, Stephen German, the Senior Vice President of Product at Actabl, shares his three-layer framework for putting AI to work in hotels: t…
3 months, 1 week ago
How BWH Helps Hotel Owners Cut Costs Through Operations - Larry Cuculic
In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares how a brand built around owners produces different decisions. You'll hear…
3 months, 2 weeks ago
The Squeeze: Why Hotel Owners Are Getting Crushed - Sarah Kopit, Skift
In this episode, Sarah Kopit, the Editor in Chief at Skift, shares what she found reporting The Squeeze, her deep dive into the economic pressures fa…
3 months, 2 weeks ago
Hospitality Starts Before Guests Step on Property - Larry Cuculic, BWH Hotels
In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares why the guest experience now starts the moment someone types "hotel Chica…
3 months, 2 weeks ago
BWH Hotels CEO Larry Cuculic: How Mentors Shaped My Leadership
In this episode, Larry Cuculic, President and CEO of BWH Hotels, shares how a meeting with his father's union attorney opened the door to West Point …
3 months, 2 weeks ago
"Collective Effervescence" Is the Point of Hospitality - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares what she learned after a retreat at Six…
3 months, 2 weeks ago
Is Your AI Saving You Time? (Jerimi Ford, Actabl)
In this sponsor bonus episode, Jerimi Ford, the Chief Innovation Officer at Actabl and founder of Transcendent, shares how AI Asset Setup is turning …
3 months, 2 weeks ago