Podcast Episodes
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BWH Hotels CEO Larry Cuculic: How Mentors Shaped My Leadership
In this episode, Larry Cuculic, President and CEO of BWH Hotels, shares how a meeting with his father's union attorney opened the door to West Point …
5 months ago
"Collective Effervescence" Is the Point of Hospitality - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares what she learned after a retreat at Six…
5 months ago
Is Your AI Saving You Time? (Jerimi Ford, Actabl)
In this sponsor bonus episode, Jerimi Ford, the Chief Innovation Officer at Actabl and founder of Transcendent, shares how AI Asset Setup is turning …
5 months, 1 week ago
The Guests Who Leave Smiling and Never Come Back - Franck Desplechin
In this episode, Franck Desplechin, the Founder and Executive Hospitality Consultant at Incrementum, shares what he's learned from conducting underco…
5 months, 1 week ago
AI for Discoverability, Reviews, and Revenue - Jason Littrell
In this episode, Jason Littrell, the founder of Kinetic Management Systems, shares a playbook for winning the before, during, and after guest convers…
5 months, 1 week ago
Career Growth Comes From Saying Yes Before You're Ready - Sofia Vandaele, IHG
In this episode, Sofia Vandaele, General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares …
5 months, 1 week ago
AI Knows What Your Guests Need Before You Do - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares how an AI meditation coach on a jhana r…
5 months, 2 weeks ago
Preserving History While Building What's Next - Chris Cline, Hotel Santa Barbara
In this episode, Chris Cline, the General Manager of Hotel Santa Barbara, shares the story of renovating a nearly 100-year-old, 75-key boutique hotel…
5 months, 2 weeks ago
The Power of Independent Hospitality - Chris Cline, Geronimo Hospitality Group
In this episode, Chris Cline, the General Manager of Hotel Santa Barbara with Geronimo Hospitality Group, shares what independent hospitality provide…
5 months, 2 weeks ago
How Hotels Win More Multi-Generational Revenue - Valerie Ferguson
In this episode, Valerie Ferguson, the former Regional General Manager of Resorts at Walt Disney World, shares what multi-generational travel reveals…
5 months, 2 weeks ago