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How Hyatt's Culture of Trust and Freedom Sparked Innovation - Valerie Ferguson
In this episode, Valerie Ferguson, an 18-year veteran of Hyatt Hotels, shares how Hyatt's culture of trust and creative freedom produced innovations,…
4 months, 3 weeks ago
How Serving the Community Builds Stronger Hotel Teams - Valerie Ferguson
Valerie Ferguson reflects on her leadership as General Manager of The Ritz-Carlton, Atlanta. She explains why community engagement played a central r…
4 months, 3 weeks ago
Insights from an “Unreasonable Hospitality” Practitioner - Nathan Woods
Nathan Woods, founder of Beloved Hospitality, returns to share how hospitality principles apply beyond hotels and restaurants. Drawing on ideas from …
4 months, 3 weeks ago
AI Is Not the Threat to Hospitality. Artificial Hospitality Is. (Nathan Woods)
Nathan Woods, founder of Beloved Hospitality, joins the show to share his perspective that the real threat to hospitality is not artificial intellige…
4 months, 3 weeks ago
Why Hotels Buy Technology But Still Struggle to Get Results with Technology - Mark Fancourt
In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospital…
4 months, 3 weeks ago
Designing Hospitality Around Human Needs - Lisa Chung
In this episode, Lisa Chung, Design Director at Gensler, shares how hospitality leaders should think about design through the lens of human needs. Dr…
4 months, 3 weeks ago
Leadership Lessons That Work in Any Context - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, shares the leadership principles that shape strong teams. Drawing on expe…
4 months, 3 weeks ago
The Leadership Lesson From Housekeeping - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, and former Vice President of Operations at Palisades Hospitality, shares …
4 months, 4 weeks ago
Hospitality in Senior Living: What Each Industry Can Teach the Other - Kristina Munoz
Kristina Munoz, Senior Vice President of Operations at Cogir Senior Living, shares how she's applying hospitality principles to an industry that migh…
4 months, 4 weeks ago
AI for Hotels: MIT Lessons, Claude, Vibe Coding and Real Use Cases - Sloan Dean & Josiah Mackenzie
In this episode, Sloan Dean returns to the show after completing MIT's AI Strategy and Leadership program to share how he's applying AI in his work d…
5 months ago