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Operations Is Why Guests Come Back - Valerie Ferguson
In this episode, Valerie Ferguson, the former chair of the American Hotel and Lodging Association, shares why operations is the single function that …
6 months ago
Your Guests Define Your Brand Now - Valerie Ferguson
In this episode, Valerie Ferguson shares why the guests experiencing your hotel now define your brand more than your marketing ever could. Drawing on…
6 months, 1 week ago
"Hotels Aren't That Bad" & More Takeaways from Hunter Hotel Investment Conference 2026 - Josiah Mackenzie
Josiah Mackenzie shares the top takeaways he had from this year's Hunter Hotel Investment Conference.
A few more resources:
If you're new to Hospitali…6 months, 1 week ago
What Owners Need to Know About the People Running Their Hotels - Valerie Ferguson
In this episode, Valerie Ferguson, the former Director of Lodging at Walt Disney Parks and Resorts and past Chairman of the American Hotel and Lodgin…
6 months, 1 week ago
How Hyatt's Culture of Trust and Freedom Sparked Innovation - Valerie Ferguson
In this episode, Valerie Ferguson, an 18-year veteran of Hyatt Hotels, shares how Hyatt's culture of trust and creative freedom produced innovations,…
6 months, 1 week ago
How Serving the Community Builds Stronger Hotel Teams - Valerie Ferguson
Valerie Ferguson reflects on her leadership as General Manager of The Ritz-Carlton, Atlanta. She explains why community engagement played a central r…
6 months, 1 week ago
Insights from an “Unreasonable Hospitality” Practitioner - Nathan Woods
Nathan Woods, founder of Beloved Hospitality, returns to share how hospitality principles apply beyond hotels and restaurants. Drawing on ideas from …
6 months, 1 week ago
AI Is Not the Threat to Hospitality. Artificial Hospitality Is. (Nathan Woods)
Nathan Woods, founder of Beloved Hospitality, joins the show to share his perspective that the real threat to hospitality is not artificial intellige…
6 months, 1 week ago
Why Hotels Buy Technology But Still Struggle to Get Results with Technology - Mark Fancourt
In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospital…
6 months, 1 week ago
Designing Hospitality Around Human Needs - Lisa Chung
In this episode, Lisa Chung, Design Director at Gensler, shares how hospitality leaders should think about design through the lens of human needs. Dr…
6 months, 2 weeks ago