Episode Details

In this episode, Ben Campbell, the President and CEO of Hospitality America, shares how he's navigating flat demand and rising costs by investing in data foundations and doubling down on both AI and human-led sales. You'll hear why he believes every piece of business has its own profitability, how his revenue management background shapes his strategy, and how the company's PEACH culture creates accountability and performance from the top down.

This episode is brought to you with support from Actabl. Learn more about the products Ben mentions in this episode: ProfitSword and Hotel Effectiveness

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands