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Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view …
4 months, 3 weeks ago
Why Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, the Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares why the indus…
4 months, 3 weeks ago
Build Hotel Value by Healing the Land - Hans Pfister, Cayuga Collection
In this episode, Hans Pfister, President at Cayuga Collection, shares how his team turned a sheep farm, an abandoned lot, and a former cacao plantati…
4 months, 3 weeks ago
How a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection
In this episode, Hans Pfister, the Co-Founder and President at Cayuga Collection, shares how his team makes sustainability visible, human, and worth …
4 months, 3 weeks ago
Stop Waiting for the Big Wins to Celebrate - James Ferguson
In this episode, James Ferguson, the author of Seek the Good and Celebrate and creator of the Confetti leadership model, shares how his cancer journe…
4 months, 4 weeks ago
Self-Driving Cars and Hospitality's 3 Lenses for Experience - Susie Arnett
In this episode, Susie Arnett, Director of Wellness Programming at Six Senses, shares what happened when a self-driving car company asked her to desi…
4 months, 4 weeks ago
AI Only Works for Hotels in This Order: Data, Intelligence, Action - Stephen German, Actabl
In this episode, Stephen German, the Senior Vice President of Product at Actabl, shares his three-layer framework for putting AI to work in hotels: t…
5 months ago
How BWH Helps Hotel Owners Cut Costs Through Operations - Larry Cuculic
In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares how a brand built around owners produces different decisions. You'll hear…
5 months ago
The Squeeze: Why Hotel Owners Are Getting Crushed - Sarah Kopit, Skift
In this episode, Sarah Kopit, the Editor in Chief at Skift, shares what she found reporting The Squeeze, her deep dive into the economic pressures fa…
5 months ago
Hospitality Starts Before Guests Step on Property - Larry Cuculic, BWH Hotels
In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares why the guest experience now starts the moment someone types "hotel Chica…
5 months ago