Podcast Episodes
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The Guests Who Leave Smiling and Never Come Back - Franck Desplechin
In this episode, Franck Desplechin, the Founder and Executive Hospitality Consultant at Incrementum, shares what he's learned from conducting underco…
3 months, 3 weeks ago
AI for Discoverability, Reviews, and Revenue - Jason Littrell
In this episode, Jason Littrell, the founder of Kinetic Management Systems, shares a playbook for winning the before, during, and after guest convers…
3 months, 3 weeks ago
Career Growth Comes From Saying Yes Before You're Ready - Sofia Vandaele, IHG
In this episode, Sofia Vandaele, General Manager of the InterContinental New York Barclay and Regional Director for IHG Lifestyle and Luxury, shares …
3 months, 3 weeks ago
AI Knows What Your Guests Need Before You Do - Susie Arnett
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels Resorts Spas, shares how an AI meditation coach on a jhana r…
3 months, 3 weeks ago
Preserving History While Building What's Next - Chris Cline, Hotel Santa Barbara
In this episode, Chris Cline, the General Manager of Hotel Santa Barbara, shares the story of renovating a nearly 100-year-old, 75-key boutique hotel…
3 months, 4 weeks ago
The Power of Independent Hospitality - Chris Cline, Geronimo Hospitality Group
In this episode, Chris Cline, the General Manager of Hotel Santa Barbara with Geronimo Hospitality Group, shares what independent hospitality provide…
3 months, 4 weeks ago
How Hotels Win More Multi-Generational Revenue - Valerie Ferguson
In this episode, Valerie Ferguson, the former Regional General Manager of Resorts at Walt Disney World, shares what multi-generational travel reveals…
3 months, 4 weeks ago
Women in Leadership and Luxury's Next Chapter - Amanda Frasier (Forbes Travel Guide) with Emily Goldfischer (hertelier)
In this episode, Amanda Frasier, the President of Standards and Ratings at Forbes Travel Guide, shares with hertelier founder Emily Goldfischer what …
4 months ago
How Volunteering Builds Better Hospitality Leaders - David Mariotti
David Mariotti is a veteran hospitality leader with experience including roles as GM, area GM, and VP of Operations at Remington Hospitality, managin…
4 months ago
The Real Barrier to Opening a Hotel Isn't Money - Mike Baxter, House of Gods
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