Podcast Episodes
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The Culture That Drives Our Outperformance - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares what he's found keeps people engaged and performing at their best.…
3 months, 2 weeks ago
How We Grew While the Market Shrank - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the President and CEO at Stonebridge Companies, shares an operator's read on why top-line growth — not cost-cutting — is …
3 months, 3 weeks ago
How I Stopped Getting Through the Day and Learned to Think Strategically - Rob Smith, Stonebridge Companies
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares the unlikely path that took him from an accounting degree to runni…
3 months, 3 weeks ago
What a Founder Learns Inside a Big Hospitality Company - Tamara Lohan, Hyatt
In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader f…
3 months, 3 weeks ago
Why Guests Hate Scripted Service - Tamara Lohan, Hyatt
In this episode, our career correspondent and hertelier founder Emily Goldfischer continues her conversation with Tamara Lohan, Global Brand Leader f…
3 months, 3 weeks ago
Travelers Want Hotels With a Point of View - Tamara Lohan, Hyatt
What makes a luxury hotel memorable today?
In this conversation, our career correspondent and hertelier founder Emily Goldfischer, sits down with Tama…
3 months, 4 weeks ago
"The Anticipation Layer" and the Future of Hospitality - Arnold Amrhein
In this episode, Arnold Amrhein, VP of Investments at CREO Capital, shares the idea behind his widely discussed article "The Anticipation Layer." He …
3 months, 4 weeks ago
Hospitality Works Best When Owners Think Like Operators - Arnold Amrhein
In this episode, Arnold Amrhein, Vice President of Investments at CREO Capital, shares what his career — from guest relations at Rosewood London to i…
3 months, 4 weeks ago
The Soul Community Planet Playbook for Performance and Purpose - Pam & Ken Cruse, SCP Hotels
In this episode, Ken Cruse, Co-Founder and CEO at SCP Hotels, and Pam Cruse, Co-Founder and CMO at SCP Hotels, share their perspective on why values-…
4 months ago
Bad AI: The Risks Too Many Hoteliers Are Missing - Chris McDowell & Justin Call, Actabl [Sponsor Bonus]
In this episode, Chris McDowell, Chief Information Security Officer at Actabl, and Justin Call, Chief Legal Officer at Actabl, unpack the growing AI …
4 months ago