Podcast Episodes
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Travelers Want Hotels With a Point of View - Tamara Lohan, Hyatt
What makes a luxury hotel memorable today?
In this conversation, our career correspondent and hertelier founder Emily Goldfischer, sits down with Tama…
2 months, 1 week ago
"The Anticipation Layer" and the Future of Hospitality - Arnold Amrhein
In this episode, Arnold Amrhein, VP of Investments at CREO Capital, shares the idea behind his widely discussed article "The Anticipation Layer." He …
2 months, 1 week ago
Hospitality Works Best When Owners Think Like Operators - Arnold Amrhein
In this episode, Arnold Amrhein, Vice President of Investments at CREO Capital, shares what his career — from guest relations at Rosewood London to i…
2 months, 1 week ago
The Soul Community Planet Playbook for Performance and Purpose - Pam & Ken Cruse, SCP Hotels
In this episode, Ken Cruse, Co-Founder and CEO at SCP Hotels, and Pam Cruse, Co-Founder and CMO at SCP Hotels, share their perspective on why values-…
2 months, 1 week ago
Bad AI: The Risks Too Many Hoteliers Are Missing - Chris McDowell & Justin Call, Actabl [Sponsor Bonus]
In this episode, Chris McDowell, Chief Information Security Officer at Actabl, and Justin Call, Chief Legal Officer at Actabl, unpack the growing AI …
2 months, 2 weeks ago
"Speed Up to Slow Down": AI and the Luxury of Time - Burak Ipekci
In this episode, Burak Ipekci, the General Secretary of Les Clefs d'Or International and Head Concierge at London's Royal Horseguards Hotel, shares a…
2 months, 2 weeks ago
The Concierge Mindset - Burak Ipekci
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, shares his ca…
2 months, 2 weeks ago
What It Takes to Earn the Golden Keys - Burak Ipekci
In this episode, Burak Ipekci, Head Concierge at The Royal Horseguards Hotel and General Secretary of Les Clefs d'Or International, explains what the…
2 months, 2 weeks ago
Pick Your Boss (And Other Career Advice) - Burak Ipekci
In this episode, Burak Ipekci, Head Concierge at The Royal Horseguards Hotel in London and Secretary General of Les Clefs d'Or International, shares …
2 months, 2 weeks ago
Why Work in Hospitality - Burak Ipekci
In this episode, Burak Ipekci, the Head Concierge at The Royal Horseguards Hotel in London and General Secretary of Les Clefs d'Or International, mak…
2 months, 2 weeks ago