Podcast Episodes

How AI Addresses the Biggest Cost in a Hotel: Labor (Ben Rafter, Hotel Equities)

In this episode, Ben Rafter, CEO of Hotel Equities, shares how his team is using AI, data, and real-time operational insights to improve labor manage…

1 month, 1 week ago

Why Hotel Ownership Is Becoming Unsustainable, and What We're Doing About It - Ben Rafter, Hotel Equities

In this episode, Ben Rafter, CEO of Hotel Equities, shares why he believes today's hotel operating model is becoming increasingly unsustainable for o…

1 month, 1 week ago

How Hotel Companies Turn AI Into Competitive Advantage - Steven Moore & Joseph Benjamin, Actabl [Sponsor Bonus]

The use of AI is one of the biggest strategic questions in hospitality, and many hotel leaders face the same challenge: they believe in the potential…

1 month, 2 weeks ago

Hospitality's Perspective Problem - Martin Soler

Martin Soler shares one of the most common challenges in hospitality: seeing the industry only through your own perspective. Drawing on his experienc…

1 month, 2 weeks ago

Personalization Is an Art - Martin Soler

Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former …

1 month, 2 weeks ago

The PMS Wars: AI Changes the Interface, Not the Foundation - Martin Soler

Martin Soler returns to explore "The PMS Wars," his ongoing series examining one of the most important shifts in hotel technology. What started as a …

1 month, 2 weeks ago

The Paradox of Hospitality Innovation - Martin Soler

Hospitality is often criticized for lagging behind on technology. Martin Soler sees it differently. In this episode, he explores the paradox of hospi…

1 month, 2 weeks ago

Where to Start with Hotel Technology - Martin Soler

In this episode, Martin Soler shares where hoteliers should focus as technology and AI reshape the industry. Recorded ahead of HITEC 2026, Martin exp…

1 month, 3 weeks ago

AI That Works for Hotel Leaders Is Finally Here: The Story Behind How Actabl Built Altitude to Turn Data Into Answers You Can Trust - Stephen German, Actabl [Sponsor Bonus]

This episode is sponsored by Actabl. Learn more about its new product, Altitude, here. 

For years now, AI has promised hotel leaders something it hasn…

1 month, 3 weeks ago

The Best Leaders Create More Leaders - Dina Winder, Highgate

What separates good leaders from great ones? According to Dina Winder, the EVP of Asset Management at Highgate and President of the Hospitality Asset…

1 month, 3 weeks ago