Podcast Episodes
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Three Ways Hotels Strengthen Their Communities - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares the three layers of impact a hotel can make on its city: a gather…
1 month, 4 weeks ago
The Guest Experience Begins Before the Hotel Opens - Christina Poon
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how she's building a great hotel guest experience before the prop…
2 months ago
How Vision Guides the Moves You Make - Christine Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how vision guides the moves you make as a hotel leader and throug…
2 months ago
The Unexpected Joy of a Career in Hospitality - Christina Poon
Christina Poon, General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospita…
2 months ago
What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear…
2 months, 1 week ago
Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection …
2 months, 2 weeks ago
Hospitality Marketing Should Feel Human - Lily Wecker, Aethos
Creating a memorable hospitality experience is only part of the challenge. Communicating it in a way that feels just as human is what sets great bran…
2 months, 2 weeks ago
The Dinner Game Aethos Uses to Build Connection - Lily Wecker, Aethos
In this episode, Lily Wecker, the CEO at Aethos, shares how the brand designs guest experiences around 360-degree wellbeing rather than entertainment…
2 months, 3 weeks ago
![Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]](https://storage.buzzsprout.com/8gu87jtbutlnk1fk51rrz7tfzmng?.jpg)
Stop Guessing About AI. See What Hotel Leaders Are Actually Doing. (Nazpari Aydin, Destination AI) [Sponsor Bonus]
In this special bonus episode, Josiah Mackenzie and Nazpari Aydin, Founder and Managing Director of Destination AI, introduce the State of Hotel AI s…
2 months, 3 weeks ago
Why We Break the Rules to Deliver a Feeling - Lily Wecker, Aethos
In this episode, Lily Wecker, CEO of Aethos, shares how her teams break hotel brand standards to deliver a feeling rather than a checklist. You'll h…
2 months, 3 weeks ago