Podcast Episodes
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The Role of Emotional Intelligence in Customer Service Featuring Robin Hills
Top Takeaways:
- In customer service and sales, we build authentic relationships and help our customers to make the right decisions using their l…
5 years, 4 months ago
Applying the Velocity Mindset in Customer Service Featuring Ron Karr
Top Takeaways:
Often in customer service, we tend to put self-imposed limitations that get in the way of delivering great experiences to our customer…
5 years, 4 months ago
Customer Service in the Feedback Economy Featuring Colson Hillier
Top Takeaways:
· Companies spend billions of dollars building their brands, retail stores, and products. But, when it comes down to the moment …
5 years, 4 months ago
Diversity and Inclusion within the CX Featuring Stacy Sherman
Top Takeaways:
- Even though it was just women’s history month it shouldn’t be the only time you think about diversity and inclusion. Good practi…
5 years, 5 months ago
The New Way to Take Care of a Customer: Autonomous Customer Service Featuring Jeff Nicholson
Top Takeaways:.
- 56% of consumers go to a company's website before they call customer service. In many cases, this can be a missed opportunity t…
5 years, 5 months ago
Great CX Drives Trust & Engagement Featuring Ali Rayl
Top Takeaways:
- Slack is an online customer support tool that brings all the people who have the customer at the center of their work together. …
5 years, 5 months ago
An Amazing Customer Service Experience Guaranteed Featuring Jeff Toister
Top Takeaways:
Broken promises to your customers can be either implicit or explicit depending on the situation or marketing strategy. There are lot…5 years, 5 months ago
The Most Powerful Marketing Tool is a Happy Customer Featuring Adele Gutman Milne
Top Takeaways:
- While it is an age-old adage that word of mouth is the most powerful advertising, many companies have not yet embraced this wond…
5 years, 6 months ago
The Customer Love Formula Featuring Howard Tiersky
Top Takeaways:
- The reality of today’s digital world is that the transformation of technology is never done. Therefore, all companies need to co…
5 years, 6 months ago
A Prescription for Excellent CX Featuring Neil Baum
Top Takeaways:
- Some businesses such as a healthcare practice or provider, do not have a product that the customer touches. Instead, it’s all ab…
5 years, 6 months ago