Podcast Episodes
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A Holistic View of the Customer Featuring Daniel Fallmann
Empowering Customer Service Agents with Knowledge
Shep Hyken interviews Daniel Fallmann, founder of Mindbreeze, a tool that helps companies capture a …
4 years, 11 months ago
Selling Through Tough Times Featuring Paul Reilly
Utilizing Customer Experience as a Sales Tool
Shep Hyken interviews Paul Reilly, a professional speaker, sales trainer, and author of Selling Through…
5 years ago
Creating the I'll Be Back Experience Featuring Shep Hyken
How to Get Your Customers to Come Back Again and Again
Shep Hyken talks about his new book I'll Be Back: How to Get Customers to Come Back Again and …
5 years ago
The Ultimate Marketing Engine Featuring John Jantsch
Creating Customers for Life
Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. They d…
5 years ago
Digital Customer Service featuring Rick DeLisi and Dan Michaeli
Shep Hyken interviews Rick DeLisi and Dan Michaeli, authors of Digital Customer Service: Transforming Customer Experience for An On-Screen World. The…
5 years ago
The Experience Maker Featuring Dan Gingiss
Creating Consistent Exceptional Customer Experiences
Shep Hyken interviews Dan Gingiss, an international keynote speaker, coach, and author of The Ex…
5 years, 1 month ago
Managing Customer Success Featuring Philipp Wolf
Preventing Customer Churn
Shep Hyken interviews Philipp Wolf, CEO of Custify, a company that helps SaaS businesses deliver great results for custome…
5 years, 1 month ago
The Uncommon Soft Skills That Make Up the Best Customer Service Representative Featuring Greg Hanover
Shep Hyken interviews Greg Hanover, CEO at Liveops. They discuss the three most uncommon soft skills that make up the best customer service reps: Cre…
5 years, 1 month ago
Customer Insight Featuring Sharad Khandelwal
Shep Hyken interviews Sharad Khandelwal, co-founder and CEO of SentiSum. They discuss Khandelwal’s artificial intelligence platform that collects val…
5 years, 1 month ago
Everybody Wants to Rule the World Featuring Ray Wang
Surviving and Thriving in a World of Digital Giants
Shep Hyken interviews Ray Wang, Principal Analyst, Founder, and Chairman of Silicon Valley, based …
5 years, 1 month ago