Podcast Episodes
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Teaching Employees How to Smile Featuring Stephanie Coradin
Teaching Employees How to Smile
Serving Internal Customers First
Shep Hyken interviews Stephanie Coradin, founder of DEMBO Inc and an advocate of empl…
4 years, 7 months ago
Experience Leadership Featuring Adrian Swinscoe
What it Takes to Deliver Great Experiences at All Levels
Shep Hyken interviews Adrian Swinscoe, CX thought leader, Forbes contributor, speaker, and b…
4 years, 7 months ago
An Evolutionary Moment for CX Featuring Steve Peltzman
Building a Reactive and Predictive Customer Experience
Shep Hyken interviews Steve Peltzman head of FeedbackNow, Forrester’s AI-powered physical & dig…
4 years, 7 months ago
How to Make It Easy for Customers to Find Answers Featuring Joe Jorczak
The Power of an Easy Search
Shep Hyken interviews Joe Jorczak, Head of Industry for Service & Support at Yext, a company that offers an AI-powered Ans…
4 years, 7 months ago
The Voice of the Customer Featuring Dave Carruthers
Using Feedback to Drive Change in the Customer Experience
Shep Hyken interviews Dave Carruthers, CEO at Voxpopme, a company that redefines the possibi…
4 years, 8 months ago
The Four CX Pillars Featuring Adrian Brady-Cesana
Investing in Customer Experience and Success Teams
Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now…
4 years, 8 months ago
The "Now" CX Movement Featuring Eng Tan
Changes Customer Experience Teams Need to Make to Meet the Demands of the "Now" Customer
Shep Hyken interviews Eng Tan, author of Experience is Everyt…
4 years, 8 months ago
Intelligent Virtual Assistant Featuring Genefa Murphy
The Opportunities and Fears Surrounding Intelligent Virtual Assistant
Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. They…
4 years, 8 months ago
Calming Upset Customers Featuring Rebecca Morgan
How Leaders, Managers, and Staff Can Stay Effective During Unpleasant Conversations
Shep Hyken interviews Rebecca Morgan, an international speaker, ma…
4 years, 9 months ago
Customer Service Avoidance Featuring Dan Hill
How CX Avoidance Impacts Customers, Employees, and Brands
Shep Hyken interviews Dan Hill, founder of Sensory Logic, Inc. and a pioneer of using facial…
4 years, 9 months ago