Podcast Episodes
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Earning Customers for Life Featuring Matthew Holman
How to Prevent Your Customers from Shopping Your Competition
Shep Hyken interviews Matthew Holman, head of growth at QPilot, an eCommerce software com…
4 years, 2 months ago
Convenient Customer Feedback In Realtime Featuring Adam Alfia
How to Use Customer Feedback to Improve Performance
Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in…
4 years, 3 months ago
The Cost of Bad Customer Service Featuring Christine Churchill
The Impact of Bad Customer Service on Your Customers, Employees, and ROI
Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Se…
4 years, 3 months ago
Building the Future of Service for the Next Generation of Customers Featuring Jonathan Shroyer
Trends That Will Affect Customer Service and Customer Experience
Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer …
4 years, 3 months ago
The Smart Shopper and the Value Gap Featuring Ian Johnston
How to Design Experiences that Exceed Your Customer's Expectations
Shep Hyken interviews Ian Johnston, Founder of Quinine, a leading strategic retail …
4 years, 3 months ago
Building the Most Customer Obsessed Company On the Planet Featuring Jeffrey T. Mezger
There Is No Such Thing as Over-communicating With Your Customers
Shep Hyken interviews Jeffrey T. Mezger, Chairman, President and Chief Executive Offi…
4 years, 3 months ago
Bridging the Gap between Company Culture and Customer Service Featuring Michel Falcon
Investing in Customer Service
Shep Hyken interviews Michel Falcon, keynote speaker, owner of Brasa Peruvian Kitchen, and author of People-First Cultur…
4 years, 4 months ago
Creating a Company Culture – The Disney Way Featuring Dan Cockerell
Reinforcing Behaviors that Shape Your Organization’s Culture
Shep Hyken interviews Dan Cockerell, Walt Disney Company VP for 26 years and owner of Coc…
4 years, 4 months ago
The Ultimate TikTok Guide for Business Featuring Dennis Yu
How to Use TikTok for Marketing and Customer Service
Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Ad…
4 years, 4 months ago
Customer Service and Issue Centricity Featuring Devin Poole
Empowering Customer Support Agents with Data
Shep Hyken interviews Devin Poole, Senior Director of CX Strategy at Dixa, the groundbreaking conversatio…
4 years, 4 months ago