Podcast Episodes
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Unlocking First Impressions and Moments of Truth with ZoomInfo
Creating Amazing Experiences that Make Customers Come Back (Again and Again)
Shep Hyken interviews Dominic Constandi, client services and customer su…
3 years, 10 months ago
The Hallmarks of a Customer-Obsessed Company Featuring Marbue Brown
Creating Loyalty through Customer-Obsession
Shep Hyken interviews Marbue Brown, an accomplished customer experience executive who has worked with some…
3 years, 10 months ago
Creating a Good Customer Offboarding Experience Featuring Tony Sternberg
How Companies Can Provide Outstanding CX From Sign-Up to Cancellation
Shep Hyken interviews Tony Sternberg, CEO and co-founder at ProsperStack, a pla…
3 years, 10 months ago
Creating Defining Moments for Customers and Employees Featuring Liza Smyth
Why Businesses Should Invest in EX (Employee Experience) as Much as CX
Shep Hyken interviews Liza Smyth, senior vice president of customer experience …
3 years, 10 months ago
Serve and Sell Your Customers with An Amazing Digital CX Featuring Tim Hughes
Creating the Digital Experience That Builds Trust with Your Customers
Shep Hyken interviews Tim Hughes, co-Founder and CEO of DLA Ignite, and co-autho…
3 years, 10 months ago
Achieving Balance Between AI and Human Experience Featuring Gadi Shamia
How to Leverage AI to Reduce Customer Experience Gaps
Shep Hyken interviews Gadi Shamia, CEO and co-founder of Replicant, a leader in Contact Center A…
3 years, 11 months ago
The Leader's Playlist Featuring Susan Drumm
How Memories, Experiences, and Patterns Impact Leadership Style
Shep Hyken interviews Susan Drumm, CEO & Chief Empowerment Officer of Meritage Leaders…
3 years, 11 months ago
Creating Employee Morale Through Gifting Featuring Temy Mancusi-Ungaro
How Happy Employees Translate Into Happier Customers
Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk, a global data-dr…
3 years, 11 months ago
Winning the World Cup in Customer Experience Featuring Gregorio Uglioni
The Link Between Soccer (Football) and Customer Service
Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeepe…
3 years, 11 months ago
Customer Delight as a Survival Strategy Featuring Mita Bedi
How Customer Experience Can Save Businesses in the Current Economy
Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions, a custom…
4 years ago