Podcast Episodes
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CX: Balancing Functionality and the Human Experience Featuring John Sills
How Organizations Can Reconnect with the Human Side of Their Business
Shep Hyken interviews John Sills, Managing Partner at The Foundation, a customer…
3 years, 5 months ago
Boosting Profits with Personalization Featuring Eric Melchor
Delivering an Amazing Customer Experience through Seamless Self-Service and Human Interactions
Shep Hyken interviews Eric Melchor, Partnerships & Pers…
3 years, 5 months ago
The Human-AI CX Partnership Featuring Declan Ivory
Delivering Amazing Customer Experiences through Seamless Self-Service and Human Interactions
Shep Hyken interviews Declan Ivory, Vice President of Cus…
3 years, 5 months ago
Building Trust and Loyalty through Active Listening Featuring Heather Younger
Cultivating Customer Relationships through the Art of Active Listening
Shep Hyken interviews Heather Younger, Founder & CEO of Employee Fanatix and au…
3 years, 6 months ago
A Five-Star Experience Featuring Katie Mares
Five Steps to Delivering an Exceptional Customer Service
Shep Hyken interviews Katie Mares, a brand experience expert and the author of CustomHer Expe…
3 years, 6 months ago
Using Customer Feedback to Drive Company Growth Featuring Michelle MacCarthy
Including the Customer in Design, Decision Making, and Expansion
Shep Hyken interviews Michelle MacCarthy, Global Head of Customer Success at Unit4. S…
3 years, 6 months ago
Telling Your Brand Story Through the Customer Experience Featuring Christoph Trappe
The Intersection Between Marketing and CX
Shep Hyken interviews Christoph Trappe, a digital and content marketer and the author of Is Marketing A Good…
3 years, 6 months ago
How to Provide a Personalized Customer Experience that Builds Trust Featuring Bill Bruno
Striking the Balance Between Personalization and Privacy to Best Serve Your Customers
Shep Hyken interviews Bill Bruno, CEO of D4t4 Solutions, a comp…
3 years, 7 months ago
The Customer Journey is Like a Romantic Relationship Featuring Anita Toth
How to Know What Your Customers Feel and What to Do With It
Shep Hyken interviews Anita Toth, Chief Churn Crusher at Anita Toth Inc, a Voice of the Cu…
3 years, 7 months ago
Fender Guitar Uses Consumer Feedback to Eliminate Friction & Improve Service
Utilizing Consumer Feedback to Eliminate Friction and Improve Service
Shep Hyken interviews Scot Pickerill, Vice President for Inside Sales, Service, …
3 years, 7 months ago