Podcast Episodes
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Hallmark Explains How Personalization Enhances Business Relationships and the Customer Experience
Building Authenticity and Trust in Business through Impactful Communication
Shep Hyken interviews Patrick McCullough, president of Hallmark Business …
3 years ago
Delivering a Customer Obsessed Service Experience Featuring Mark Ang
Meeting Consumer Demand through Amazing Customer Support and Innovation
Shep Hyken interviews Mark Ang, CEO and Co-Founder of GoBolt. He talks about t…
3 years, 1 month ago
Aligning Marketing and Training for a Consistent Customer Experience Featuring Barry LaBov
Why Marketing and Training Go Hand in Hand in Shaping Customer Perceptions
Shep Hyken interviews Barry LaBov, the founder of LABOV Marketing Communica…
3 years, 1 month ago
Creating a Destination Employment Experience with Avaya's CEO
Investing in Customer Experience and Employee Engagement
Shep Hyken interviews Alan Masarek, CEO and Board Director of Avaya. He discusses prioritizin…
3 years, 1 month ago
The Role of Human Interaction in a Digital-First World Featuring Tom Martin
Balancing Technology, the Human Touch, and Customer Experience (CX)
Shep Hyken interviews Tom Martin, CEO at Glance, a software company focused on hel…
3 years, 1 month ago
Intuitive AI and Customer Experience (CX) Featuring Anand Janefalkar
How AI is Transforming Customer Communication
Shep Hyken interviews Anand Janefalkar, CEO and founder of UJET. He talks about the power of AI enhancin…
3 years, 2 months ago
Why Employee Experience (EX) is the New Customer Experience (CX) Featuring Philip Mandelbaum
Creating a Diverse, Equitable, and Inclusive Workplace That Drives a Better Employee Experience
Shep Hyken interviews Philip Mandelbaum, founder, and …
3 years, 2 months ago
The CX Impact of A Subscription Model: Switching From Ownership to Usership Featuring Yann Toutant
The Benefits of the As-A-Service Model
Shep Hyken interviews Yann Toutant, founder of Black Winch and author of AS A SERVICE: Turn Your Product Based …
3 years, 2 months ago
Simplicity Leads to Customer Loyalty Featuring Ricardo Saltz Gulko
Creating Simple and Convenient Customer Experiences
Shep Hyken interviews Ricardo Saltz Gulko, Managing Director of Eglobalis and Co-Founder of the Eu…
3 years, 2 months ago
How to Never Lose an Employee Again Featuring Joey Coleman
Empowering Employees From the First 100 Days and Beyond
Shep Hyken interviews Joey Coleman, an award-winning speaker and author of Never Lose an Emplo…
3 years, 2 months ago