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How to Take Your Employees from Competent to Elite Featuring Art Turock
Creating a Culture of Extreme Accountability and Elite Performance
Shep Hyken interviews Art Turock, keynote speaker and author of Competent is Not a…
2 years, 8 months ago
How AI Will Transform Customer Support Featuring Boaz Hecht
Using AI and Automation to Create an Amazing Customer Service Experience
Shep Hyken interviews Boaz Hecht, co-founder and CEO of 8Flow.ai. He talks a…
2 years, 8 months ago
How to Create Amazing Customer Experiences in 2024 Featuring Shep Hyken
The Trends, Do's, and Don’ts of Customer Service and Experience (CX) for 2024
In this week's special episode, Shep Hyken, customer service and experi…
2 years, 8 months ago
How to Know What Your Customers Want Featuring Akin Arikan
Understanding Customer Behavior
Shep Hyken interviews Akin Arikan, an evangelist at Contentsquare and the author of Customer Experience Analytics. H…
2 years, 9 months ago
Empowering Employees to Create Customer Moments That Matter Featuring David Diestel
Enabling, Recognizing, and Celebrating Great Customer Service
Shep Hyken interviews David Diestel, chief executive officer of FirstService Residentia…
2 years, 9 months ago
Tips on Creating a Customer-Centric Culture Featuring Steven Van Belleghem
How Small Improvements Create Lasting Change in Customer Experience
Steven Van Belleghem, customer experience expert and author of A Diamond in the …
2 years, 9 months ago
How Any Business Can Adopt a Hospitality Mentality Featuring Josh Liebman
Create Customer Loyalty With a Personalized Experience
Shep Hyken interviews Josh Liebman, a guest experience expert and the author of The Hospitalit…
2 years, 9 months ago
How a Simple Search Bar Creates a Better Customer Experience Featuring Chris Blaisure
The Power of Google Comes to Your Website
Shep Hyken interviews Chris Blaisure, senior director of innovation and engineering at Elastic. He talks a…
2 years, 9 months ago
Balancing Automation and Personalization Featuring Nicole Kyle
The Benefits of Self-Directed Customer Experiences (CX) for Customers and Agents
Shep Hyken interviews Nicole Kyle, Managing Director and co-founder …
2 years, 10 months ago
How Generative AI is Disrupting the Call Center World Featuring Richard Smullen
Using Generative AI to Provide a Personalized Customer Experience
Shep Hyken interviews Richard Smullen, CEO of Pypestream, an AI-powered self-servic…
2 years, 10 months ago