Podcast Episodes
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The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins
Transforming Customer Experiences One Interaction at a Time
Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer…
2 years, 3 months ago
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli
How Curiosity and Innovation Can Transform Your Business
Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bests…
2 years, 3 months ago
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh
Optimizing Process, People, and Technology to Create a Better Customer Service Experience
Shep Hyken interviews Joseph Walsh, Vice President of Produ…
2 years, 4 months ago
Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick
Why Trust, Readiness, and Humanity are Important in Crisis Management
Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief B…
2 years, 4 months ago
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek
Empowering Customer Interactions and Employee Engagement
Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks…
2 years, 4 months ago
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman
Acquire and Keep Clients for Life
Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about…
2 years, 4 months ago
Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey
How Building Resilience Can Positively Impact Customer Service
Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author…
2 years, 5 months ago
Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey
How to Seamlessly Implement AI into Your Customer Support Process
Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE…
2 years, 5 months ago
The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares
How to Elevate Customer Experience and Strengthen Loyalty
Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of Custo…
2 years, 5 months ago
Transforming Customer Feedback into Action Featuring Sara Caldwell
The Impact of “Customer Research” on Achieving Customer Success
Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She talks…
2 years, 5 months ago