Podcast Episodes
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The Fundamentals of Customer Engagement Featuring Spencer Burke
Embracing AI for Marketing and Customer Experience
Shep Hyken interviews Spencer Burke, SVP of Growth at Braze. He talks about the significance of co…
2 years, 5 months ago
Using AI Responsibly to Enhance the Customer Experience Featuring Joe Tyrrell
How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs
Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader in…
2 years, 6 months ago
Rocking Customer Experience Featuring Jim Serger
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can businesses create experiences that get r…2 years, 6 months ago
A Company Culture of Good Featuring Chad Jensen
A Company Culture of Good
Happy Employees, Satisfied Customers, and Supportive Communities
Shep Hyken interviews Chad Jensen, president of TCC and Wi…
2 years, 6 months ago
Big Bets and Bold Leadership Featuring John Rossman
Transforming Your Business and Customer Experience
Shep Hyken interviews John Rossman, executive coach, advisor, and keynote speaker on leadership, i…
2 years, 6 months ago
How to SEDUCE Your Customers Featuring John Boccuzzi Jr.
Identifying and Eliminating Friction for Your Customers and Employees
Shep Hyken interviews John Boccuzzi Jr., president of ISG Research and author o…
2 years, 7 months ago
The Human Touch in a Tech-Driven World with Venk Korla
Balancing Technology and Human Support in CX
Shep Hyken interviews Venk Korla, President and CEO of HGS Digital. He talks about the integration of AI …
2 years, 7 months ago
Reimagining Customer Loyalty Programs Featuring Zsuzsa Kecsmar
The Latest Trends in Customer Loyalty Programs
Shep Hyken interviews Zsuzsa Kecsmar, co-founder and Chief Strategy Officer of Antavo. She talks about…
2 years, 7 months ago
Improving Customer Experience from the Backroom to the Frontlines Featuring Michael Hinshaw
Committing to Customer Centricity
Shep Hyken interviews Michael Hinshaw, founder and president of McorpCX and author of Smart Customers, Stupid Compa…
2 years, 7 months ago
Future-Proofing Customer Service with Artificial Intelligence Featuring Anuj Bhalla
Generative AI's Impact on Customer Service and Employee Empowerment
Shep Hyken interviews Anuj Bhalla, Founder & CEO of serviceMob, an AI-powered ana…
2 years, 8 months ago