Podcast Episodes
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Are Your Customers Happy Or Not? Featuring Miika Mäkitalo
How to Use Positive and Negative Feedback as Opportunities to Improve the Customer Experience
Shep Hyken interviews Miika Mäkitalo, CEO of HappyOrNot…
2 years, 10 months ago
The “More Than Perfect” Business Model Featuring Paul Rutter
How to Apply the Hospitality Mentality to All Industries
Shep Hyken interviews Paul Rutter, global cruise director, speaker, trainer, and the author …
2 years, 10 months ago
The Transformational Economy Featuring Aransas Savas
Creating Meaningful Motivation through Understanding Customer Needs
Shep Hyken interviews Aransas Savas, the experience designer at Stone Mantel, and…
2 years, 11 months ago
Cisco's Four Key Steps to Enhancing Customer Experience Featuring Andrew Carothers
How to Get Your CX House in Order
Shep Hyken interviews Andrew Carothers, CCXP, Digital Customer Experience Leader at Cisco. He talks about deliveri…
2 years, 11 months ago
What is Conversational AI and How is It Changing Customer Support? Featuring Peter Mullen
Enhancing Customer Support Efficiency with AI and Human Collaboration
Shep Hyken interviews Peter Mullen, Chief Marketing Officer of Interactions. He…
2 years, 11 months ago
Turning Customer Support from a Cost Center into a Revenue Generator Featuring Alex Ross
The Importance of Employee Experience to Customer Experience
Shep Hyken interviews Alex Ross, co-founder and chief operating officer of Hire Horatio.…
2 years, 11 months ago
The Impact of Tipping and "Tipflation" on Customer Satisfaction Featuring Forrest Morgeson
How Increased Tipping Influences Value Perception and Customer Experience
Shep Hyken interviews Forrest Morgeson, Director of Research at the America…
2 years, 11 months ago
Boosting Customer Satisfaction with Quick and Consistent Responses Featuring Howard Moodycliffe
The Impact of Speed in Winning and Retaining Clients
Shep Hyken interviews Howard Moodycliffe, Chief Executive Officer of Timetoreply. He talks abou…
3 years ago
Understanding the "Why" Behind Your Net Promoter Score (NPS) Featuring Jason Barro
Leveraging Data to Improve Your Customer Experience Strategy
Shep Hyken interviews Jason Barro, Partner at Bain & Co. and Founder of NPS Prism®. He t…
3 years ago
How to Redefine Leadership and Empower Employees Featuring Chris Mefford
Why Leadership is Overrated and The Power of an Ego-Free Workplace
Shep Hyken interviews Chris Mefford, CEO of Culture Force and co-author of Leaders…
3 years ago