Podcast Episodes
Back to Search
Customer-Centric Marketing Featuring Mich Hancock
Leveraging Content and Social Media to Provide Customer Care
Shep Hyken interviews Mich Hancock, CEO of 100th Monkey and the host of MichMash Podcast.…
3 years, 3 months ago
Creating Confidence Building Communication Featuring Justine Tavares
Delighting Customers Through Effective Communication
Shep Hyken interviews Justine Tavares, Director of Customer Success at TextExpander, a productivi…
3 years, 3 months ago
Shifting to the Employee Experience (EX) Mindset Featuring Tiffani Bova
Happy Employees, Happy Customers
Shep Hyken interviews Tiffani Bova, bestselling author and global customer growth and innovation evangelist at Salesf…
3 years, 3 months ago
Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith
How Brands Can Find a Balance Between Incentives and Emotional Connection
Shep Hyken interviews Mark Ross-Smith a.k.a Mr. Loyalty and the CEO and Co-F…
3 years, 3 months ago
AI is the Future of Customer Service and CX Featuring Mario Matulich
How Leveraging Artificial Intelligence Can Be a Win-Win Contact Center Agents and Customers
Shep Hyken interviews Mario Matulich, President and Mana…
3 years, 4 months ago
Savannah Bananas Says Putting Customers First is a Game Changer
How The Savannah Bananas is Changing Baseball through Fan Focus, Creativity, and CX
Shep Hyken interviews Jesse Cole, founder of Fans First Entertainm…
3 years, 4 months ago
Voice of the Customer-Driven Service Featuring Evan Klein
How to Leverage Customer Feedback to Enhance Every Stage of the Customer Journey
Shep Hyken interviews Evan Klein, Founder and President of Satrix Sol…
3 years, 4 months ago
Building a People-First, Product-Second Culture Featuring Bob Phibbs
How to Keep Employees and Customers Loyal to Your Brand
Shep Hyken interviews Bob Phibbs, widely known as The Retail Doctor, host of the Tell Me Somet…
3 years, 4 months ago
The Positive Influence of Scarcity on Customer Experience Featuring Mindy Weinstein
How to Use Scarcity to Influence Customer Decisions
Shep Hyken interviews Mindy Weinstein, author of The Power of Scarcity: Leveraging Urgency and Dem…
3 years, 5 months ago
Customer Service Lessons From the Healthcare Industry Any Business Can Use Featuring Jennifer FitzPatrick
Patient Experience Best Practices That Every Business Must Do
Shep Hyken interviews Jennifer FitzPatrick, founder of Jenerations Health Education and …
3 years, 5 months ago