Podcast Episodes
Back to Search
What Customer Experience Looks Like in 2023 Featuring Josh Wheeler
Why Investment in CX is Even More Important This Year
Shep Hyken interviews Josh Wheeler, Strategic Director for Reuters Events Customer Service & Exp…
3 years, 7 months ago
Faster Service Without Sacrificing Satisfaction Featuring Paulo Almeida
Delivering Personalized Support with Technology
Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape, a company that helps support ag…
3 years, 8 months ago
Tech-Powered Customer Service Insights from Assurant
How Customer Experience Drives Business Growth
Shep Hyken interviews Keith Meier, Chief Operating Officer at Assurant, Inc., an organization that wo…
3 years, 8 months ago
B2B or B2C…CX is CX Featuring Carla Guzzetti
Putting the Human Experience First as a Business Strategy
Shep Hyken interviews Carla Guzzetti, Senior Vice President for Experience and Product Messa…
3 years, 8 months ago
A Complaint is a Gift Featuring Janelle Barlow
Moving Customer Complaints from Frustration to Satisfaction
Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speake…
3 years, 8 months ago
The Power of Listening to Your Customers Featuring Amy Brown
Using Conversational Data to Enhance the Customer Experience
Shep Hyken interviews Amy Brown, founder and CEO of Authenticx, a software that listens…
3 years, 9 months ago
The Customer's Need for Speed Featuring Jay Baer
In Customer Experience, Speed Equals Caring
Shep Hyken interviews Jay Baer, customer experience and marketing expert. He shares his findings from his …
3 years, 9 months ago
Creating a Culture of Member Obsession Featuring Lesley Mottla
Understanding Your Customers Using Quantitative and Qualitative Data
Shep Hyken interviews Lesley Mottla, Chief Product & Experience Officer at Butche…
3 years, 9 months ago
The Certified Chief Moment Officer Featuring Diane Hopkins
Building a Customer-centric Culture From the Frontlines to the C-suite
Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO…
3 years, 9 months ago
Unlocking First Impressions and Moments of Truth with ZoomInfo
Creating Amazing Experiences that Make Customers Come Back (Again and Again)
Shep Hyken interviews Dominic Constandi, client services and customer su…
3 years, 9 months ago