Podcast Episodes
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How Empathy Drives Business Growth Featuring Jon Shanahan
Creating a Culture that Gets and Retains the Best Employees
Shep Hyken interviews Jon Shanahan, co-founder of Businessolver Inc., a benefits administr…
4 years ago
Creating a Frictionless Customer Experience Featuring Bill Price
How to Engage the “Whole of Business” to Solve Customer Issues
Shep Hyken interviews Bill Price, Amazon’s first global vice president of customer serv…
4 years ago
Selling with Service Featuring Frank Cespedes
Where Sales and Customer Service Meet
Shep Hyken interviews Frank Cespedes, a professor at Harvard Business School and the author of six books, includ…
4 years ago
The Value of Emotional Attachment in the Customer Experience Featuring Zhecho Dobrev
Don’t Overlook the Value of Emotions
Shep Hyken interviews Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Miss…
4 years, 1 month ago
The Role of AI in Customer Care Featuring Seth Dobrin
Building Human-Centered AI in Customer Service and Experience
Shep Hyken interviews Seth Dobrin, IBM's first Global Chief AI Officer, leading the comp…
4 years, 1 month ago
Customer Support Vs Customer Success Featuring Sam Cummings
Building Customer Relationships After the Deal is Closed
Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, a…
4 years, 1 month ago
The Price Whisperer Featuring Per Sjöfors
The Relationship Between Value, Customer Experience, and Price
Shep Hyken interviews Per Sjöfors, aka "The Price Whisperer," Co-founder of Sjöfors & P…
4 years, 1 month ago
Human-Centered AI Featuring Deon Nicholas
Using AI to Enable and Empower Customer Service Agents
Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought, a company that builds h…
4 years, 2 months ago
The Gig CX Featuring Megan Neale
Employing Brand Advocates to Improve Customer Experience
Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless, a Gig CX platform that e…
4 years, 2 months ago
Building Confidence with Your Customers Featuring Julius Robinson
Empowering Your Team to Deliver a Great Customer Experience
Shep Hyken interviews Julius Robinson, Chief Sales & Marketing Officer at Marriott Interna…
4 years, 2 months ago