Podcast Episodes
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How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi
Seamlessly Combining AI, Human Touch, and Data in Customer Experience
Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks abou…
2 years, 1 month ago
An Inclusive Employee Experience Featuring Jonathan Stutz
Building High-Performance Teams through Inclusion, Diversity, and Equity
Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partner…
2 years, 1 month ago
The 3 E's of Customer Experience Featuring Michelle Pascoe
Tips for Training Teams with a Hospitality Mentality
Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also kn…
2 years, 1 month ago
How to Boost Customer Experience Featuring Stephen Kowal
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety
Shep Hyken interviews Stephen Kowal, Chief Commercial Officer …
2 years, 2 months ago
A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences
Shep Hyken interviews Jeffrey Russell, Chief Executive Officer …
2 years, 2 months ago
How to Be Ridiculously Easy to Do Business Featuring David Avrin
Tips on How to Eliminate Friction for Your Customers
Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about h…
2 years, 2 months ago
Customer Focused Leadership Featuring Blake Morgan
How to Get into the Customer Experience Mindset
Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The …
2 years, 2 months ago
Nordstrom's Customer Service Evolution Featuring Robert Spector
Embracing Changing Customer Needs
Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his lat…
2 years, 3 months ago
The Employee Experience Revolution Featuring John DiJulius
A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience
Shep Hyken interviews John DiJulius III, Founder and …
2 years, 3 months ago
Adding Value Beyond the Purchase Featuring Mikhail Naumov
How to Proactively Anticipate Customer Needs
Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enh…
2 years, 3 months ago