Podcast Episodes
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The Secret to eBay's Phenomenal Customer Experience Featuring Derek Allgood
Transforming Customer Support with Technology and Empathy
Shep Hyken interviews Derek Allgood, VP of Global Customer Experience (GCX) at eBay. He dis…
1 year, 11 months ago
How OKRs (Objectives and Key Results) Transform Customer-Centric Strategies Featuring Jeff Gothelf
Aligning Business Goals with Customer Needs
Shep Hyken interviews Jeff Gothelf, author of Who Does What By How Much?: A Practical Guide to Customer-…
1 year, 11 months ago
Personalization in the Age of Artificial Intelligence Featuring Mark Abraham
How Personalized Customer Experiences Can Drive Business Growth
Shep Hyken interviews Mark Abraham, Senior Partner at Boston Consulting Group and au…
1 year, 11 months ago
How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne
AI's Growing Impact on Employee and Customer Experience
Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingCe…
1 year, 11 months ago
How to Build a Culture That Employees and Clients Love Featuring Terry Turner
The Impact of the Employee Experience on the Client Experience
Shep Hyken interviews Terry Turner, president and CEO of Pinnacle Financial Partners. …
2 years ago
How Artificial Intelligence is Changing Customer Expectations Featuring Laura Burgess
Effectively Integrating AI into Customer Service
Shep Hyken interviews Laura Burgess, senior research analyst at Capterra (a division of Gartner), a …
2 years ago
Transforming Customer Service from a Cost Center to a Profit Center Featuring Brett Frazer
Implementing The 5 A's of Successful Customer Engagement
Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of You…
2 years ago
How Aligned Teams Can Supercharge Your Customer Experience Featuring Alan Williams
Using the Hospitality Mentality to Shape Your Company Culture
Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOB…
2 years ago
Revolutionizing Customer Connections: Digital Strategies Featuring Elisabeth Zornes
Partnering with Customers to Co-create an Amazing Customer Experience
Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. Sh…
2 years ago
How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman
Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity
Shep Hyken interviews Rony Vexelman, Vice President of Marketing at Op…
2 years, 1 month ago