Podcast Episodes
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Understanding and Meeting Customer Expectations with the Help of AI Featuring Alexandre (Alex) Hadade
How Investing in the Right Technology Can Transform Customer Experience
Shep interviews Alexandre (Alex) Hadade, Co-founder & CEO of Birdie, an anal…
1 year, 6 months ago
Achieving Zero Customer Complaints Featuring Bill Price
How Customer Complaints Impact Loyalty and Retention
Shep interviews Bill Price, President & Founder of Driva Solutions and Amazon's first global vi…
1 year, 6 months ago
How AI can Transform Customer Experience Featuring Sid Banerjee
Using Artificial Intelligence to Analyze and Activate a Better CX
Shep Hyken interviews Sid Banerjee, Chief Strategy Officer at Medallia, an experie…
1 year, 6 months ago
Uncovering the True Enemy of Great Customer Service Featuring Brian Hamilton
Building Heart-Centered Customer Relationships
Shep Hyken interviews Brian Hamilton, chairman of LiveSwitch. He talks about creating a heart-centric…
1 year, 7 months ago
Making Your Company AI-Ready Featuring Simon Kriss
Future-Proofing Your Business Through AI Integration
Shep Hyken interviews Simon Kriss, Chief AI Officer at simonkriss.ai and author of The AI Empow…
1 year, 7 months ago
Transforming Ordinary Businesses Through Extraordinary Experiences Featuring Vance Morris
Prioritizing Customer Retention over Acquisition
Shep Hyken interviews Vance Morris, customer service speaker, service and marketing strategist at D…
1 year, 7 months ago
Building Better Loyalty Programs Through Great Customer Experience Featuring Aleksander Kaczmarek
Why Great Service Must Come Before Customer Rewards
Shep Hyken interviews Aleksander Kaczmarek, VP of Loyalty Partnerships at CarTrawler. He talks a…
1 year, 7 months ago
Building Unbreakable Customer Partnerships Featuring Christoph Senn
Strengthening Business Partnerships Using the Triple Fit Strategy
Shep Hyken interviews Christoph Senn, Founder and CEO of Valuecreator and co-autho…
1 year, 8 months ago
How to Create Unforgettable Customer Experiences Featuring Ronn Nicolli
How Storytelling Transforms Guest Experience
Shep Hyken interviews Ronn Nicolli, Chief Marketing Officer of Resorts World Las Vegas. He discusses th…
1 year, 8 months ago
How Government (and Any Business) Can Transform Customer Experience Featuring Gabriele Masili
Enhancing Citizen and Customer Experience through Real-Time Feedback and Personalization
Shep Hyken interviews Gabriele “G” Masili, Chief Customer Of…
1 year, 8 months ago