Podcast Episodes
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Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky
How to Use Customer Feedback to Transform Your Business
Shep Hyken interviews Michael Podolsky, CEO and сo-founder of PissedConsumer.com. He talks …
1 year, 8 months ago
Customer Experience Sells Featuring Arun Shastri
How an Amazing Customer Experience Can Be a Differentiator for Your Brand
Shep Hyken interviews Arun Shastri, principal at ZS and the author of the …
1 year, 9 months ago
How to Execute the Optimal Customer Experience Featuring John Durocher
Designing Impactful Customer and Community Engagement
Shep Hyken interviews John Durocher, Chief Customer Officer at Calix. He talks about creating …
1 year, 9 months ago
The Gift of Customer Feedback Featuring Isabelle Zdatny
Gathering, Acknowledging, and Responding to Customer Feedback
Shep Hyken interviews Isabelle Zdatny, Head of Thought Leadership with Qualtrics XM In…
1 year, 9 months ago
Mastering the Customer Experience Featuring Edwin Margulies
How to Reduce Friction and Create Customer Loyalty
Shep Hyken interviews Edwin Margulies, Chief Evangelist at Nextiva. He talks about his book, Mast…
1 year, 9 months ago
How AI Transforms Customer Support Into Customer Engagement Featuring Christina McAllister
Using AI to Help Human Agents Connect and Build Relationships with Customers
Shep Hyken interviews Christina McAllister, senior analyst at Forrester…
1 year, 9 months ago
Delivering the Brand Promise Featuring Laura Richard
Creating a Company Identity That Transforms Customer Experience
Shep Hyken interviews Laura Richard, Principal at Level5 Strategy and one of the 202…
1 year, 10 months ago
Exploring the Intersection of Branding and Customer Experience Featuring Joanne Chan
Building a Brand Customers Love
Shep Hyken interviews Joanne Chan, CEO of Turner Duckworth, a world-class branding agency with studios in San Franci…
1 year, 10 months ago
The Evolving Role of AI in Customer Service Featuring Cisco’s Anurag Dhingra
Leveraging Technology to Create Personalized Experiences
Shep Hyken interviews Anurag Dhingra, SVP and General Manager of Cisco Collaboration. He ta…
1 year, 10 months ago
Redefining the Contact Center Featuring Jonathan Rosenberg
Exploring AI's Role in Revolutionizing Customer and Employee Experiences in Contact Centers
Shep Hyken interviews Jonathan Rosenberg, Chief Technolog…
1 year, 10 months ago