Podcast Episodes
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We Are All Customers Featuring Baker Johnson
What Customers Expect from CX Practitioners
Shep Hyken interviews Baker Johnson, Chief Marketing Officer at UJET. They discuss how CX practitioners ca…
4 years, 9 months ago
Vigilant Customer Service Featuring Len Herstein
How to Avoid Complacency in Customer Interactions
Shep Hyken interviews Len Herstein, CEO and President of ManageCamp Inc. and author of Be Vigilant!…
4 years, 9 months ago
Net Lives Enriched Featuring Fred Reichheld
How NPS Enriches the Lives of Customers, Employees, and Leaders
Shep Hyken interviews Fred Reichheld, creator of the Net Promoter® system of managemen…
4 years, 9 months ago
What the Holidays Mean for SMB’s Featuring Kiel Harkness
The Opportunities and Challenges Small and Medium-Sized Businesses (SMB’s)Will Face This Holiday Season
Shep Hyken interviews Kiel Harkness, Head of G…
4 years, 10 months ago
Courageous Culture Featuring Karin Hurt and David Dye
Bringing Great Customer Experience Ideas Forward
Shep Hyken interviews Karin Hurt and David Dye, CEO and President of Let’s Grow Leaders. They are kn…
4 years, 10 months ago
Leading With We Featuring Simon Mainwaring
How Businesses Can Lean into Their Purpose
Shep Hyken interviews Simon Mainwaring, founder & CEO of We First, a strategic consultancy accelerating gro…
4 years, 10 months ago
Customer Experience Is Science Featuring Colin Shaw
Creating Proactive Customer Experiences
Shep Hyken interviews Colin Shaw, co-host of the Intuitive Customer podcast and the Founder & CEO of Beyond P…
4 years, 10 months ago
Customer First, Business Second Featuring Dan Balcauski
Defining Success from the Customer's Perspective
Shep Hyken interviews Dan Balcauski, founder and principal consultant for Product Tranquility, where …
4 years, 11 months ago
Creating Personalized Experiences at Scale Featuring Noa Danon
Personalization and Creativity in Customer Experience
Shep Hyken interviews Noa Danon, Co-Founder and CEO of EverAfter. She has extensive experience l…
4 years, 11 months ago
Beyond Happiness Featuring Jenn Lim
How Authentic Leaders Lead with Happiness and Humanity
Shep Hyken interviews Jenn Lim, CEO of Delivering Happiness and the author of Beyond Happiness…
4 years, 11 months ago