Podcast Episodes
Back to Search
Choose Your Customers Featuring John Wass
How To Compete with the Digital Giants
Shep Hyken interviews John Wass, CEO of Profit Isle. They discuss how companies can identify and focus on their…
5 years, 2 months ago
The End-to-End Customer Experience Featuring John Ball
Shep Hyken interviews John Ball, the Executive Vice President and General Manager of Customer Workflows at ServiceNow. They discuss how companies can…
5 years, 2 months ago
Authentic Customer Conversations Featruing Jason Ten-Pow
Shep Hyken interviews Jason Ten-Pow, CEO and President of ONR, the CX consulting firm he founded in 2009. They discuss how businesses can create long…
5 years, 2 months ago
Empowering Employees through Caring Leadership Featuring Heather R. Younger
Top Takeaways:
· Hire people who assume a leadership position when it comes to taking care of the customer. (Even if you’re not a leader, mana…
5 years, 2 months ago
The Customer Obsessed Organization Featuring Shirley Macbeth
Top Takeaways:
· Many companies think that they are customer-obsessed while unaware of the customer-focused gaps within their organization. The…
5 years, 3 months ago
Investing in the Customer Experience Featuring Paula Courtney
Top Takeaways:
· Even if you are in a B2B industry, decision-makers are still likely to compare you to their best experiences as a consumer.
· …
5 years, 3 months ago
Winning Customer Trust through Omnichannel Communication Featuring Steve Bederman
Top Takeaways:
· A customer gives us the gift of trust when they choose us. We must return that trust with integrity, passion, relentless eff…5 years, 3 months ago
Stress Test Your Business to Prepare for the Bad Times Featuring Dr. Jeffrey Magee
Top Takeaways:
The global pandemic has given businesses time to focus on what customer service means and how it affects their bottom line. When busin…5 years, 3 months ago
Understanding How the 7 Levels of Energy Affects Customer Service featuring Natalya Berdikyan
Top Takeaways: There are two types of energy: Catabolic energy (levels 1 and 2) is the draining and destructive energy. Anabolic energy (levels 3 to …
5 years, 3 months ago
The Competitive Advantage of Amazing Customer Service Featuring Hank Ebeling
Top Takeaways:
- People can steal your ideas or create the same products. What they can't take away is the level of service and relationships yo…
5 years, 4 months ago