Podcast Episodes
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How to Say Yes…Almost Always Featuring Christine Trippi
Top Takeaways:
- The secret to getting your employees to love coming in to work is creating an environment where employees feel welcome, loved an…
5 years, 6 months ago
The Perks of Influencer Marketing Featuring Elma Beganovich
Top Takeaways:
- Influencer marketing is a way to add to your customer journey. It starts with social media. One of the first things customers lo…
5 years, 6 months ago
Delivering an All-Inclusive Online CX Featuring Rafi Glantz
Top Takeaways:
- Web accessibility is required by the law for almost every business in the United States.
- According to the CDC, 26% of Amer…
5 years, 7 months ago
Creating Customer Loyalty In a Digital World Featuring Christy Augustine
Top Takeaways:
- Personalization has been and continues to be the big buzzword in the world of customer experience.
- In just a matter of a …
5 years, 7 months ago
Welcome to the MEconomy Featuring Gabe Larsen
Top Takeaways: The Me-conomy is about giving the customer what they want, when they want it, how they want it, with little to no effort. That’s conve…
5 years, 7 months ago
The Evolution of CX Featuring Scott Harris
Top Takeaways:
- Scott Harris defines creating ‘wow’ as helping your customers always get more out of CX and going over and above in delivering f…
5 years, 7 months ago
The Reality of Offensive Customer Behavior Featuring Eric Williamson
Top Takeaways:
- Certain insights from AI and data can be brought down to the call center to help agents improve the customer experience in real-…
5 years, 8 months ago
5-Star CX of the Future Featuring Mahesh Ram
Top Takeaways:
- Companies and brands are connecting in new and different ways.
- The companies that will win are one’s that can deliver cons…
5 years, 8 months ago
The New, Better Customer Experience Featuring Dennis Wakabayashi
Top Takeaways:
- There are two halves to customer-centricity. One is the great leaders of CX, who are inspirational catalysts for creating a cust…
5 years, 8 months ago
The Power of the Handwritten Note Featuring David Wachs
Top Takeaways:
- If you send a personalized item to your customers, whether it’s a note or other gift, don’t put your logo on it. Ask yourself, “…
5 years, 8 months ago