Podcast Episodes
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Emotional Engagement and Customer Centricity Featuring Vibhas Ratanjee
Top Takeaways:
- Customer centricity happens when everyone in the organization is focused on customer engagement. That engagement is more than ju…
5 years, 9 months ago
Stronger Through Adversity Featuring Joseph Michelli
Top Takeaways:
- You may not always be able to keep doing things the same way you have always done them, especially under time constraints. The a…
5 years, 9 months ago
Know Your Customers Featuring Gabriele Masili
Top Takeaways:
- Customer success and customer support are related, but different. Customer success is about proactively helping customers to get…
5 years, 9 months ago
Create Value for Your Customers Featuring Teresa Anania
Top Takeaways:
- Customer service is what ties all other aspects of a business together. It is the marriage of sales, marketing, product manageme…
5 years, 9 months ago
How Chatbots Can Deliver Better Customer Service Featuring Philippe Mesritz
Top Takeaways:
- Now more than ever, it’s incredibly important to pay attention to your digital customer experience. Most organizations have made…
5 years, 9 months ago
Become Your Customer’s Trusted Advisor Featuring Todd Hartley
Top Takeaways:
- The goal of customer service should be to answer questions, eliminate confusion and become your customer’s trusted advisor.
- …
5 years, 10 months ago
Customer Service is Engagement Featuring Jeffrey Hayzlett
Top Takeaways:
No matter what you’re selling, there will always be certain conditions of satisfaction. These will vary from situation to situation, …5 years, 10 months ago
Optimize Your Feedback Loop Featuring Josh Liebman
Top Takeaways:
- First you have to get customer feedback. Next you must respond to it. Then you should do something with it—as in, use it to impr…
5 years, 10 months ago
Eradicating Mediocrity in Customer Service Featuring Daniel Rodriguez
Top Takeaways:
- Don’t fall into the trap of thinking your service is “good enough.” “Good enough” service is never good enough.
- Customer e…
5 years, 10 months ago
Automate the Process, Never the Relationship Featuring Matthew Barnett
Top Takeaways:
- Prioritize your company culture above anything else. When customers purchase from you, they’re really buying into your culture. …
5 years, 11 months ago