Podcast Episodes
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Focus on the Customer, Not the Sale Featuring Lou Gallagher
Top Takeaways:
- Become a partner to your customer. Work to solve your customers’ business needs without trying to make a sale.
- When selli…
5 years, 11 months ago
Understanding Gen Z as Customers and Employees Featuring Jason Dorsey
Top Takeaways:
- To understand Generation Z as consumers is to understand the future of your (and every) business. They are the fastest growing g…
5 years, 11 months ago
A Customer Experience They Can’t Refuse Featuring Steven Van Belleghem
Top Takeaways:
- The year 2020 has thrown us into the future technologically. This creates many new opportunities for companies to make their cus…
5 years, 11 months ago
Mystery Shop Your Customer Experience Featuring Claire Boscq-Scott
Top Takeaways:
- It’s important for any and every business to measure the level of service they provide. After all, you can’t change what you don…
6 years ago
The Right Way to Measure Amazing Customer Service Featuring Jerry Campbell
Top Takeaways:
- An omnichannel customer service experience is about being able to meet customers at any channel they choose and create a seamles…
6 years ago
Understanding Customers’ Values in a Digital Age Featuring Geoff Webb
Top Takeaways:
- There must be a balance between artificial intelligence (AI) and human connection. As with any new technology, there always need…
6 years ago
Getting Inside Your Customer’s Imagination Featuring Chip Bell
Top Takeaways:
- Good customer service and experience principles can be applied in any relationship—professional or personal.
- Successful c…
6 years ago
Building an Authentic Company Culture Featuring Robert Glazer
Top Takeaways:
- In order to build a company’s culture, you must lead with consistent values and reward the behaviors you want to see.
- When…
6 years ago
The Voice of the Customer Featuring Simon Glass
Top Takeaways:
- Using video can be a great way to connect with your customers and collect their feedback.
- In order to build a good custome…
6 years, 1 month ago
Customer Service and Community Support Featuring Michael Houlihan and Bonnie Harvey
Top Takeaways:
- Creating a good customer experience requires doing research. Learn about your customers and their expectations, then build your …
6 years, 1 month ago