Podcast Episodes
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Redefining Influence in the Customer Experience Featuring Stacey Hanke
Top Takeaways:
- Influence is not what most people think it is. It’s not something you can turn on and off, but is instead about consistent messa…
6 years, 3 months ago
Machine Learning in the Customer Experience Featuring Cameron Weeks
Top Takeaways:
- Many customers believe that companies don’t about customer service. If this were true, the customer support center or department…
6 years, 4 months ago
Leading with Empathy Featuring Jeff Nicholson
Top Takeaways:
- Even before the world was disrupted by a pandemic, customer service was hard. Customers already thought customer service took to…
6 years, 4 months ago
Proactive Customer Service in Times of Change Featuring Jonathan Lerner
Top Takeaways:
- Optimism is a great trait in a leader—and a sense of humor doesn’t hurt, either!
- In order to have a great customer experie…
6 years, 4 months ago
Crisis Management and the Customer Experience Featuring Ronn Torossian
Top Takeaways:
- A key finding from 5WPR’s 2020 Consumer Culture Report was that 71% of people surveyed find it important to buy from companies t…
6 years, 4 months ago
Humanize the Customer Experience Featuring Rowan Trollope
Top Takeaways:
- A web- or cloud-based interface is an excellent option for working from home, as it allows users access to everything they need …
6 years, 5 months ago
Start by Being a Great Place to Work Featuring Eric Chester
Top Takeaways:
- When the economy is bustling and the unemployment rate is low, the resultant labor shortage makes it very difficult to find (and…
6 years, 5 months ago
Working Remotely in Times of Crisis Featuring Daniel Ramsey
Top Takeaways:
- These are strange and unprecedented times. In a very short amount of time, the United States has shifted from having only 5% of …
6 years, 5 months ago
Empowering Humans to Be Human Featuring Vit Horky
Top Takeaways:
- The concept of transhumanism is that we, as human beings, are able to transcend what we were capable of in the past thanks to ne…
6 years, 5 months ago
The Customer is Your Bottom Line Featuring Horst Schulze
Top Takeaways:
- Everything you learn comes from others. Everyone has an obligation to share what they learn so that more people may benefit. Pas…
6 years, 5 months ago