Episode Details

-      When the economy is bustling and the unemployment rate is low, the resultant labor shortage makes it very difficult to find (and keep) the best employees for the job.

-      Even a single bad employee can dramatically impact the morale of other employees. But customer service ultimately suffers the most at the hands of a bad employee.

-      When you understand the differences between yourself and your employees, you will understand how to manage them better and ultimately be a better boss and leader. Additionally, try to help your employees get where they want to go.

-      Research your present workforce—understand what makes your current great employees a good fit. Then seek out new candidates who have a similar background, traits, attitude, skillset, etc.

-      Expand your search for the perfect candidate to new “hunting grounds.” Become aware of nearby colleges, high schools, vocational schools, etc.—places you think are a good source for new hires.

-      It doesn’t matter if you have the best hiring practices if you don’t have an employee retention strategy—a way to improve your workspace.

-      Survey your employees regularly and ask them three questions: what they like about working there, what they don’t like about working there and what one thing they would change if they could.

-      Remember: it all starts with being a great place to work.

“It starts with being a great place to work. You have to work on that every single day.”

Eric Chester is an award-winning speaker and bestselling author of five books. His latest book is Fully Staffed: The Definitive Guide to Finding & Keeping Great Employees in the Worst Labor Market Ever.

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