Podcast Episodes
Back to Search
Simple is Transformative in the Customer Experience Featuring Matt Gillin
Shep Hyken interviews Matt Gillin. They discuss the secrets of driving customer loyalty and a good customer experience (CX). Here’s a hint: it’s all …
6 years, 8 months ago
Customer Fandom Featuring David Meerman Scott
Shep Hyken interviews David Meerman Scott. They discuss his new book, Fanocracy: Turning Fans into Customers and Customers into Fans, and strategies …
6 years, 8 months ago
The Emotional Brand Experience Featuring Lindsay Pedersen
Shep Hyken interviews Lindsay Pedersen. They discuss strategies for how brands can differentiate themselves by creating authentic, genuine connection…
6 years, 9 months ago
Strengthen Your Company’s Core Featuring Katie Mares
Shep Hyken interviews Katie Mares. They discuss her C.O.R.E. Methodology and how it can improve the customer experience in addition to gender inequal…
6 years, 9 months ago
The Hospitality Mentality Featuring Rupesh Patel
Shep Hyken interviews Rupesh Patel. They discuss Rupesh’s “secret sauce” to creating an amazing guest experience across his hotels, and how those ide…
6 years, 9 months ago
The Empathy Machine Featuring Joel Makhluf
Shep Hyken interviews Joel Makhluf. They discuss the need for more awareness and empathy among customer service agents and how AI and technology can …
6 years, 9 months ago
Elevate the Employee (and Customer) Experience Featuring Robert Glazer
Shep Hyken interviews Robert Glazer. They discuss his practice of employee “wish-granting,” common service mistakes businesses make and his book, Ele…
6 years, 9 months ago
How to Get the Most Out of Your Customer Feedback
Shep Hyken interviews Alyona Medelyan. They discuss how natural language processing can help companies focus on the most important problems to drive …
6 years, 10 months ago
How Humans and Technology Can Support Each Other for the Best Customer Experience
Shep Hyken interviews Antony Brydon. They discuss the role of automation in customer service, and how companies can best use it to improve their cust…
6 years, 10 months ago
Create a Disney-Worth Customer Experience Dennis Snow
Shep Hyken interviews Dennis Snow. They discuss how to define an organization’s level of service and company culture by looking at examples from the …
6 years, 10 months ago