Podcast Episodes
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The Bottom Line of Customer Experience Featuring Augie Ray
Shep Hyken interviews Augie Ray from Gartner. They discuss the importance of investing in the customer experience and how to build a CX that will ben…
6 years, 10 months ago
Companies with a Soul are the Future of Customer Experience Featuring Guest Blake Morgan
Shep Hyken interviews Blake Morgan. They discuss her new book, The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business, foc…
6 years, 11 months ago
The Competitive Edge of Empathy Featuring Maria Ross
Shep Hyken interviews Maria Ross. They discuss her new book, The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success, why empat…
6 years, 11 months ago
Small Change, Big Payoff with Laurie Guest
Shep Hyken interviews Laurie Guest. They discuss her recent book, The 10¢ Decision: How Small Change Pays Off Big, which focuses on small, simple thi…
6 years, 11 months ago
Customer Service Drives Value Featuring Guest Sam Lessin
Shep Hyken interviews Sam Lessin of Fin Analytics. They discuss the changing needs and expectations of customers, and how to keep customer service si…
6 years, 11 months ago
The Analytic Customer Experience Featuring Guest Tom Goodmanson
Shep Hyken interviews Tom Goodmanson. They discuss trends in digital customer service, including hyper-personalization and fast, frictionless self-se…
7 years ago
Customer Understanding Featuring Guest Annette Franz
Shep Hyken interviews Annette Franz. They discuss her new book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and …
7 years ago
Customer Service Will Never Go Out of Style Featuring Guest Paul Selby
Shep Hyken interviews Paul Selby of ServiceNow. They discuss the evolution of customer service and customer needs in a digital world, and how compani…
7 years ago
Love in Business with Steve Farber
Shep Hyken interviews Steve Farber. They discuss how to implement love into every aspect of your business to drive customer success.
The Interview wi…
7 years ago
Customer Centricity in Business Featuring Guests Peter Fader & Sarah Toms
Shep Hyken interviews Peter Fader and Sarah Toms. They discuss their new book, The Customer Centricity Playbook, and the “Customer Centricity Manifes…
7 years ago