Podcast Episodes
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Does a Bad Customer Experience (CX) Really Matter Featuring Guest Mary Drumond
Shep Hyken interviews Mary Drumond. They discuss Mary’s recent article, “Bad Experiences Aren’t Always the Problem for Companies” as it pertains to c…
7 years, 3 months ago
From Content Marketing to Content Experience Featuring Guest Randy Frisch
Shep Hyken interviews Randy Frisch. They discuss how content marketing has changed and what businesses need to do to create the best content experien…
7 years, 3 months ago
Social Media and the Customer Journey Featuring Guest Jamie Gilpin
Shep Hyken interviews Jamie Gilpin. They Discuss how the role of marketers has expanded to include the customer experience, and how social media can …
7 years, 3 months ago
Creating a Friction-Aware Culture Featuring Guest Roger Dooley
Shep Hyken interviews Roger Dooley. They discuss his new book, Friction: The Untapped Force That Can Be Your Most Powerful Advantage, and how it appl…
7 years, 4 months ago
Connected Strategy Featuring Guests Nicolaj Siggelkow & Christian Terwiesch
Shep Hyken interviews Wharton School professors Nicolaj Siggelkow and Christian Terwiesch. They discuss their new book, Connected Strategy, and how a…
7 years, 4 months ago
Being Human in a Technology-Driven World Featuring Guest Jill Nelson
Shep Hyken interviews Jill Nelson. They discuss her company, Ruby Receptionists, and how to use both technology and humanity to deliver an amazing cu…
7 years, 4 months ago
Culture Your Culture Featuring Guest Karen Jaw-Madson
Shep Hyken interviews Karen Jaw-Madson. They discuss her company, Design for Work Experience; her book, Culture Your Culture; and the most effective …
7 years, 4 months ago
Customer Obsession Featuring Guest Patrick Campbell
Season 1
Shep Hyken interviews Patrick Campbell. They discuss subscription models, company culture, hiring right, and becoming “customer-obsessed.”
In Shep’s …
7 years, 5 months ago
Music and the Customer Experience Featuring Guest Mike Grande
Shep Hyken interviews Mike Grande, the founder and CEO of Rock Out Loud and The Staten Island School of Rock. They discuss Mike’s successful philosop…
7 years, 5 months ago
Lead with Loyalty with Guest Sandy Rogers
Shep Hyken interviews Sandy Rogers. They discuss his new book, Leading Loyalty: Cracking the Code to Customer Devotion, and the importance of empathy…
7 years, 5 months ago