Podcast Episodes
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Service Utopia with Guest Jeff Nicholson
Shep Hyken interviews Jeff Nicholson. They discuss self-service, points of friction and effort, and Jeff’s newest whitepaper, “Achieving Digital Cust…
7 years, 5 months ago
Getting Service Right with Guest Jeff Toister
Shep Hyken interviews Jeff Toister. They discuss his book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service, an…
7 years, 5 months ago
From AI to “HIMI” Featuring Guest Natalie Petouhoff
Shep Hyken interviews Dr. Natalie Petouhoff. They discuss AI in business—what works and what doesn’t work, how it can help companies and employees su…
7 years, 6 months ago
Habits for Success - Featuring Guest Mark Copeman
Fostering Good Customer Service Habits to Make Your Business Stand Out
Shep Hyken interviews Mark Copeman. They discuss his new book, Helpdesk Habits,…
7 years, 6 months ago
Core Values and Company Culture Featuring Guest Todd Hopkins
Shep Hyken interviews Todd Hopkins. They discuss how having a company-wide culture can lead to better customer service and success for your business.…
7 years, 6 months ago
Excellent Decisions from the Cofounder of the Ritz-Carlton Featuring Guest Horst Schulze
Shep Hyken interviews Horst Schulze, the cofounder and COO of Ritz-Carlton Hotel Company. They discuss Schulze’s new book, Excellence Wins, and how h…
7 years, 6 months ago
Customer Feedback 101 Featuring Guest Jeff Robbins
Shep Hyken interviews Jeff Robbins. They discuss the importance of customer feedback, the most effective surveys, and how to use these tools to creat…
7 years, 7 months ago
Are Rating Systems Skewed? Featuring Guest Martha Brooke
Shep Hyken interviews Martha Brooke. They discuss common rating systems implemented by many companies, the faults and flaws of these systems, and way…
7 years, 7 months ago
A Social CRM Featuring Guest Jon Ferarra
Shep Hyken interviews Jon Ferrara. They discuss his company Nimble, the history of CRMs, customer service philosophies, and life.
In Shep’s Opening M…
7 years, 7 months ago
Big Ass Fans Featuring Guest Brian Sprinkle
Shep Hyken interviews Brian Sprinkle. They discuss his company, Big Ass Fans, and their approach to providing high quality customer service to suppor…
7 years, 7 months ago