Podcast Episodes
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Thanks for Coming in Today Featuring Guest Ryan Minton
Shep Hyken interviews Ryan Minton. They discuss his new book, “Thanks for Coming in Today,” the hospitality industry, employee and customer appreciat…
7 years, 8 months ago
The Habit of Service Consciousness Featuring Guest Mark Samuel
Shep Hyken interviews Mark Samuel. They discuss Mark’s new book, which outlines how to achieve success by breaking down silos, creating a vision of s…
7 years, 8 months ago
The Business of Emotion Featuring Guest Rebecca Martin
Season 2 Episode 2
Striking a Balance Between Technology and Human Connection
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer servi…
7 years, 8 months ago
The Culture of Caring Featuring Guest Claire Boscq-Scott
Shep Hyken interviews Claire Boscq-Scott. They discuss the importance of a workplace culture of caring and how it can positively impact the customer …
7 years, 8 months ago
The Nine Mistakes Featuring Guest Skip Prichard
Shep Hyken interviews Skip Prichard. They discuss Skip’s new book, The Book of Mistakes: 9 Secrets to Creating a Successful Future, which details the…
7 years, 9 months ago
The Gig Economy Featuring Guest Chrissy Cowell
Season 1
Shep Hyken interviews contact center expert Chrissy Cowell. They discuss the concept of the “gig economy,” the utilization of contact centers for fre…
7 years, 9 months ago
The Attitude of Excellence Featuring Guest Dr. Willie Jolley
Shep Hyken sits down with his longtime friend, Dr. Willie Jolley and discuss the strategies he used to help Ford avoid bankruptcy, why you and your o…
7 years, 9 months ago
Transparency In Business Featuring Guest Ty Collins
Shep Hyken sits down with Ty Collins. They discussed how to raise your prices without losing customers, why you should be transparent, and how to giv…
7 years, 9 months ago
Proactive Customer Service Featuring Guest Nick Mehta
Season 1
Shep Hyken sits down with Nick Mehta, CEO of Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is s…
7 years, 9 months ago
It’s All About The Customer Featuring Guest Annette Franz
Annette Franz returns to Amazing Business Radio to discuss becoming more customer-centric, how to understand your ideal customer, and journey mapping…
7 years, 10 months ago