Podcast Episodes
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Ten Ways To Recognize Employees During National Customer Service Week Featuring Guest Bill Gessert
National Customer Service Week Is About Customers AND Employees Shep Hyken sits down with Bill Gessert to talk about National Customer Service Week (…
8 years ago
Bend Over Backwards For Your Customers - Featuring Guest Kim Tucci
How to adopt a hospitality mentality within your organization. Shep Hyken sits down with his friend and restaurateur Kim Tucci. They discussed “the h…
8 years ago
Be Nice... Always - Featuring Guest Buddy Rice
Why (and How) to Put Your Customers at the Center of Your Decisions Shep Hyken sits down with his close friend, colleague and customer service expert…
8 years, 1 month ago
Amazing Customer Service Tips From A Doctor Featuring Guest Dr. Bob Baker
Techniques from the stage to optimize the patient/customer experience Shep Hyken sits down with Dr. Bob Baker. They discussed his new book The Perfor…
8 years, 1 month ago
The Carnival Of Business Growth Strategies - Featuring Guest Tiffani Bova
Get smarter about building your company’s future. Shep Hyken sits down with Tiffani Bova, the global growth and innovation evangelist at Salesforce. …
8 years, 1 month ago
Delivering A Rockstar Customer Experience Featuring Guest - James Dodkins
Putting your customer first by putting your employees first. Shep Hyken sits down with James Dodkins to discuss James’s new book, 136 Ideas For Rocks…
8 years, 1 month ago
Leveraging Customer Data In Real Time Featuring Guest Scott Walker
Focusing on Business Intelligence and Customer Experience Shep Hyken sits down with Scott Walker, the CEO of ethosIQ,and discuss three levels of cust…
8 years, 1 month ago
The Holy Grail Of Customer Experience - Featuring Guest Craig McVoy
How any sized business can create customer experience and loyalty. Shep Hyken sits down with Craig McVoy, founder and Chief Experience Officer at Bey…
8 years, 2 months ago
Artificial Intelligence Combined With Human Intelligence; The Future Of Business Transformation
What can you do to create a smoother effortless customer experience? Shep Hyken sits down with Jim Iyoob, the Chief Customer Officer at E-Tech Global…
8 years, 2 months ago
Building A Winning Culture From Within Featuring Guest Jim Rembach
How to create a customer service culture that solves customers problems, increases revenue, and drives loyalty. Shep Hyken discusses frontline leader…
8 years, 2 months ago