Podcast Episodes
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Turning Happy Customers Into Brand Advocates - Featuring Guest Michael Redbord
How will chat and chatbots transform customer service in the near future? Shep Hyken discusses turning customers into viral promoters, a new customer…
8 years, 2 months ago
Everybody Deserves A Voice - Featuring Guest Doug Bell
How does participation create a customer experience culture? Shep Hyken sits down with Doug Bell, a customer experience consultant and founder and CE…
8 years, 3 months ago
Color Your Customers' World - Featuring Guest Marilyn Suttle
How can you create strong customer loyalty while staying inspired? Shep Hyken is joined by Marilyn Suttle, conference speaker, bestselling author, an…
8 years, 3 months ago
Tools Of The Trade Learn The Tools Needed To Make A Great Customer Support Center
Discover the best tools and software to provide a great customer experience. Shep Hyken sits downwith Jackie Gonzalez, Vice President of Operations a…
8 years, 3 months ago
Learn The Rules Of Being Crisis Ready - Featuring Guest Melissa Agnes
Are you ready for a customer service or brand crisis? Shep Hyken discusses handling and preparing for a customer service or brand crisis with Melissa…
8 years, 3 months ago
Create Your Own "Secret Ingredient" To Stand Out From Competition - Featuring Guest Gigi Butler
How can you separate yourself from the competition? Shep Hyken is joined by Gigi Butler, the founder of Gigi’s Cupcakes, the largest cupcake franchis…
8 years, 4 months ago
Grow Sales, Revenue, And Customer Loyalty While Improving The Customer Experience
How can you create a better online support experience for your customers? Shep Hyken is joined by Jamie Edwards, Kayako’s co-founder and chief opera…
8 years, 4 months ago
The Future is Here Artificial Intelligence and Bots in Customer Service Featuring Guest Joshua March
How will AI and bots transform customer service in the near future? Shep Hyken discusses the next phase of customer service, automated messaging, wit…
8 years, 4 months ago
Deliver A Customer Experience That Would Make Mom Proud Featuring Guest Jeanne Bliss
Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers, an…
8 years, 4 months ago
How to Eliminate Friction and Improve the Customer Support Experience Featuring Guest Brad Birnbaum
How can you provide a better experience for the customer and an even better one for the agents? Shep Hyken sits down with Brad Birnbaum, CEO and Co-F…
8 years, 4 months ago