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7 Secrets for Successful Surveys Featuring Guest Martin Powton
How would you like to provide a better survey experience for your customers? Shep Hyken speaks with Martin Powton, Marketing Manager at Wizu. They di…
8 years, 5 months ago
Ushering in the Next Evolution of Brand Loyalty and Customer Experience
What does the future of brand loyalty look like? Shep Hyken sits down with Patrick Reynolds, Chief Marketing Officer for SessionM (https://www.sessio…
8 years, 5 months ago
Use Moments of Magic™ to Transform Customers Into Superfans
How can you get happy customers to become your greatest marketing tool? Shep Hyken sits down with Lars Kristensen, founder of NiceJob, to discuss the…
8 years, 5 months ago
Could You Benefit from Virtual Power Teams Featuring Guest Peter Ivanov
What could virtual power teams do for you? Shep Hyken sits down with Peter Ivanov, author of Virtual Power Teams, and discusses the benefits of team…
8 years, 5 months ago
Stop Losing Customers. Start Creating Loyalty - Featuring Guest Joey Coleman
How do you never lose another customer? Shep Hyken sits down with Joey Coleman to discuss how to “Never Lose a Customer,” which happens to be the tit…
8 years, 6 months ago
Customer Service Begins with Accountability - Featuring Guest Sam Silverstein
How can accountability create Moments of Magic®? Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of accou…
8 years, 6 months ago
Engaged Employees Make Happy Customers - Featuring Guest Julie Ann Sullivan
Engaged Employees Make Happy Customers - Featuring Guest Julie Ann Sullivan by Shep Hyken
Learn more about your ad choices. Visit megaphone.fm/adchoi…
8 years, 6 months ago
The "Magic" Behind the Words You Use - Featuring Guest Tim David
What if you knew the “Magic Words” to use with your customers? Shep Hyken sits down with Tim David to discuss the impact that words have on human co…
8 years, 6 months ago
Company Fusion Rather Than Company Confusion - The Importance of a Clearly Defined Culture
Are your brand and culture clearly defined? Shep Hyken sits down with Denise Lee Yohn, to discuss her new book, Fusion, and discusses the importance…
8 years, 7 months ago
Great Customer Experiences Start With Great Employee Experiences - Valuable Lessons From Comcast
Shep Hyken sits down with Tom Karinshak, Executive VP of Customer Service at Comcast, to discuss the importance of investing in training and equippin…
8 years, 7 months ago