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The Seven Deadly Sins of Customer Experience Featuring Guest Jeff Nicholson
The Seven Deadly Sins of Customer Experience Shep Hyken Interviews Jeff Nicholson, Customer Engagement Thought Leader Featured Interview: Jeff Nicho…
8 years, 9 months ago
AI Fuels Virtual Assistants in the Customer Service World Featuring Guest Robert Weideman
AI Fuels Virtual Assistants in the Customer Service World Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service Featured I…
8 years, 10 months ago
Turn One Time Purchasers Into Lifelong Customers - Featuring Guest Joey Coleman
Turn One-Time Purchasers Into Lifelong Customers Shep Hyken Interviews Joey Coleman, Author of “Never Lose a Customer Again” Featured Interview: How …
8 years, 10 months ago
Be A Cut Above the Rest - Featuring Guest Steve Hockett
Wouldn’t you like to learn a few tips from a company that sees over 35 million customers a year? Shep and Steve Hockett, President of Great Clips, di…
8 years, 10 months ago
Josh Liebman Encourages Running Toward Complaints Not Away From Them
When it comes to receiving complaints, there are many people who would view this as a negative occurrence. However, Josh Liebman encourages companies…
8 years, 10 months ago
Mikhail Naumov Discusses How AI Is a Tool for Customer Service, Not a Replacement
There seems to be a lot of talk about artificial intelligence lately, but what do we really know about it? Is it anything like what we see in the mov…
8 years, 11 months ago
James Dodkins on Putting the Employee First, the Customer Second
It is common belief that the customer’s needs should always come first, but what if employees’ needs were put first in order to ensure customer satis…
8 years, 11 months ago
Daniel Burrus Shares how to Anticipate Your Customers’ Needs Rather than Reacting
How would you like to be able to anticipate your customers’ needs before the even ask? Featured Interview: Shep Hyken interviews Daniel Burrus, aut…
8 years, 11 months ago
Doug Bell Discusses Improving the Customer Experience
Would you like every employee to know how they fit into your company’s customer experience? Shep Hyken interviews Doug Bell, founder of The Experien…
8 years, 11 months ago
Robert Spector Shares The Nordstrom Way to Customer Experience Excellence
How would you like to be the Nordstrom of your industry? Well stay tuned and you’ll learn tips to help you do just that! Shep Hyken interviews Robert…
9 years ago