Podcast Episodes
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Carol Lee Andersen on How to Gain and Use Employee and Customer Feedback
Are your employees fulfilled, appreciated, and understood? Shep interviews Carol Lee Andersen, the President of Questback North America, about the im…
9 years, 2 months ago
Laura Baxter Shares Tips on How to Deal with Divas and Other Difficult Personalities
Would you like to know how to better handle difficult customer service situations? Shep interviews Laura Baxter, author of Dealing with Divas and oth…
9 years, 2 months ago
Blake Morgan Shares How to Create Knock-Your-Socks-Off Customer Experiences
How do you create a customer experience that doesn’t just get business, but keeps customers coming back for more? Shep Hyken interviews customer expe…
9 years, 3 months ago
John Hall Shares Tips on Building Trust & Influence with Your Customers
How do you increase your influence with your customers? Shep Hyken interviews John Hall, author and CEO/co-founder of Influence & Co., a content mark…
9 years, 3 months ago
John Rossman on How to Innovate Like Amazon
What makes Amazon great? Shep Hyken interviews John Rossman, author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Compa…
9 years, 3 months ago
Bryan Eisenberg Tells Us The Secrets of Amazon’s Success
How can your business be more like Amazon? Shep Hyken interviews Bryan Eisenberg co-author of the book, Be Like Amazon: Even a Lemonade Stand Can Do …
9 years, 3 months ago
Nick Friedman Explains What It Takes to "Move the World"
How can you create a purpose-driven, values-based, socially-conscious company that can deliver both success and significance? Shep Hyken interviews N…
9 years, 3 months ago
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy
What are some ways that you can show your customers, and your employees, that you are truly customer focused? Shep Hyken interviews Megan Singh, Pro…
9 years, 4 months ago
Kevin Berk on How to Get Customers to Want to Leave Reviews
How can you improve both customer and employee satisfaction? By getting customers to provide feedback on individual employee service performance. She…
9 years, 4 months ago
Matt Dixon Discusses New Ways to Win the Battle for Customer Loyalty
A convenient, frictionless experience is something that consumers want and need, and are willing to pay for. Shep Hyken interviews noted business wr…
9 years, 4 months ago