Podcast Episodes
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Judy Hoberman Shares Tips for a Better Customer Experience
Are you looking to deliver a better customer experience? Then you are in the right place! Shep Hyken interviews Judy Hoberman, President of Selling i…
9 years ago
Murph Krajewski Shares Keys to Creating Better Customer Support Experiences
Do your customer facing employees have everything they need to do their jobs properly? Shep Hyken interviews Murph Krajewski, VP at Sharpen, a cloud …
9 years ago
Matt Peterson Shares Tips on Delivering Amazing Service
How would you like to know how to set yourself apart from the rest of your industry? Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive …
9 years ago
Nick Francis Shares How to Create a Customer-Centric Company
How would you like to increase customer loyalty? Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service su…
9 years ago
Nicky Billou on How to Think and Win Like a Champion
How would you like to know how to build your own personal brand to become a thought leader in your industry? Shep Hyken interviews Nicky Billou, inte…
9 years, 1 month ago
Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks
How can you create the best experiences for your customers? Shep Hyken interviews Jason Bradshaw, the Director of Customer Experience at Volkswagen G…
9 years, 1 month ago
Gadi Shamia Discusses the Latest Trends in Customer Service and How to Create a Better Experience
First Up: Shep Hyken’s opening comments discuss the company Talkdesk, their upcoming roadshow, and how to improve your customers’ experiences. Featur…
9 years, 1 month ago
Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence
How will artificial intelligence (AI) enhance the relationship you have with your customers? Shep Hyken interviews Jeff Nicholson, the Vice President…
9 years, 1 month ago
Chase Clemons Discusses How to Create Customer Happiness
How can we move from just satisfying our customers, to making them truly happy, which results in loyalty? Shep Hyken interviews Chase Clemons, a hig…
9 years, 2 months ago
Mason Duchatschek on the Internet Boogeyman, and What to Do When You Encounter Him
What should you do when someone posts a negative review about your company or your products or services? Shep Hyken interviews keynote speaker and a…
9 years, 2 months ago