Podcast Episodes
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Hitting the Reset Button on Omni-Channel Customer Service Featuring Guest Murph Krajewski
Are you where your customers want you to be? Shep Hyken sits down with Murph Krajewski, discussing the importance of knowing what channels your cust…
8 years, 7 months ago
How Speaking Your Customer’s Lingo Makes You Irresistible Featuring Guest Jeffrey Shaw
What if you could be speak your ideal customer’s language? Shep Hyken sits down with Jeffrey Shaw to discuss his new book LINGO: Discover Your Ideal…
8 years, 7 months ago
When Virtual Reality Becomes Your Customer's Reality Featuring Guest Jeff Day
Shep Hyken Interviews Jeff Day, CEO of Bluewater Technologies What if you could be face-to-face with your customers, anytime, anywhere? Shep Hyken s…
8 years, 8 months ago
The Smallest Things Can Make the Biggest Difference to Your Customers Featuring Guest Chris Smoje
The Smallest Things Can Make the Biggest Difference to Your Customer Shep Hyken Interviews Chris Smoje, Founder of DIME Customer Service What can you…
8 years, 8 months ago
Doing the Opposite of Normal Can Lead to Better Customer Service Featuring Guest Jesse Cole
Doing the Opposite of Normal Can Lead to Better Customer Service Shep Hyken Interviews Jesse Cole, Author of Find You…
8 years, 8 months ago
The Most Important Business Strategy - Create Trust Featuring Guest David Horsager
Do your customers trust you? Shep Hyken sits down with David Horsager, discussing the importance of trust and how gaining it from your customers is …
8 years, 8 months ago
Companies Grow When Customers are Treated as Unique Individuals Featuring Guest Eddie Yoon
Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth Do your customers feel like fri…
8 years, 9 months ago
Meeting Your Customers Where They Are, Will Cause Them to Stay Where You Are
How would you like a perfect way to reach your customers and keep their attention? Personalizing the customer experience is a hot topic. Shep Hyken …
8 years, 9 months ago
Know Your Customers. Understand Your Customers. Keep Your Customers. Featuring Guest Shannon Bell
Know Your Customers. Understand Your Customers. Keep Your Customers. Shep Hyken Interviews Shannon Bell, Head of Product Management and Strategy at A…
8 years, 9 months ago
Create a Culture Where Employees Come First Featuring Guests Terry Cain & Steve Church
Create a Culture Where Employees Come First Shep Hyken Interviews Terry Cain and Steve Church, Co-authors of “The Pinwheel” Featured Interview: How…
8 years, 9 months ago