Podcast Episodes
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Chris McCann, CEO of 1-800-Flowers, on How to Gain the Competitive Advantage
Can listening to your customers’ needs and wants actually provide a new strategic direction for your business? Shep Hyken interviews Chris McCann, t…
9 years, 4 months ago
Scott Moorehead on How Your Company Can Do Better with a Culture of Good
Can your business do better by doing good? Shep interviews Scott Moorehead, co-author of Build A Culture of Good: Unleash Results by Letting Your Emp…
9 years, 5 months ago
Amy Downs on How Customer Obsession Can Drive Your Bottom Line
Are you obsessing about taking care of your customers? If not, maybe you should! Shep Hyken interviews Amy Downs, Chief Customer Success and Happines…
9 years, 5 months ago
Adam Dorrell on How to Monetize the Net Promoter Score
How do you use the Net Promoter Score® to retain your customers? How can you sell the C-Suite on the benefits of investing in Customer Retention? She…
9 years, 5 months ago
Jeff Toister Provides 3 Steps to Developing a Customer-Focused Culture
Nearly every company says that they want to have a customer-focused culture, but then why are so many companies lacking one? What are the steps that …
9 years, 5 months ago
Anthony Goonetilleke Discusses How Artificial Intelligence is Revolutionizing Customer Service
Do you want to embrace technology and provide your customers a better experience? Shep Hyken interviews Anthony Goonetilleke, the President of the A…
9 years, 5 months ago
Diana Oreck on How to be a Customer Service Rock Star
What lessons can we learn from rock stars in the world of customer service and customer experience, like Ritz-Carlton? Shep Hyken interviews award-wi…
9 years, 6 months ago
Keith Pearce From Salesforce Talks About Your Most Competitive Differentiator Customer Service
What are the major trends that are evolving in customer service, what do you need to do to keep up, and why? Shep Hyken interviews Keith Pearce, VP …
9 years, 6 months ago
Martha Brooke on How to Measure and Improve Your Customer Experience (CX)
What is the best way to improve your customer experience? Shep Hyken interviews the Chief Customer Experience Analyst and Founder of Interaction Metr…
9 years, 6 months ago
Kyle Christensen Says Don’t Cut That Cord: How Technology Will Help You Deliver a Better CX
Rather than attempt to cut the costs of delivering customer service on the phone, how you can use that opportunity to actually increase customer sati…
9 years, 6 months ago