Podcast Episodes
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Mat Patterson on How to Scale and Grow Your Customer Service
Shep Hyken interviews Help Scout’s Customer Evangelist, Mat Patterson, about the difficulties of maintaining great customer service while your compan…
9 years, 9 months ago
Noah Fleming on The Customer Loyalty Loop
Shep Hyken speaks with consultant, speaker and bestselling author, Noah Fleming, about customer loyalty and his new book, “The Customer Loyalty Loop:…
9 years, 9 months ago
Nate Spears on Providing Exceptional Customer Service in the Digital Age
Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional cus…
9 years, 9 months ago
Andy Masters on How Customer Service is Just Like Dating and Relationships
Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service A…
9 years, 10 months ago
Matt Wilbanks on How to Provide Better Social Media Customer Care
Shep speaks with Matt Wilbanks, CEO and co-founder of HelpSocial, about providing a better social customer care experience. Matt shares his past expe…
9 years, 10 months ago
Ron Aktinson on Amazing Technology and Advances in the World of Customer Service
Shep Hyken speaks with HDI’s senior writer/analyst, thought leader, customer support guru, and co-host of the popular #CustServ Tweet Chat, Roy Atkin…
9 years, 10 months ago
Merrick Rosenberg on How to Understand and Adapt to Your Customer's Communication Style
Shep Hyken speaks with Merrick Rosenberg, CEO of Take Flight Learning and author of "The Chameleon: Life Changing Wisdom for Anyone Who Has a Persona…
9 years, 10 months ago
Peter Shankman Shares How to Create Loyal Customers - and Much More!
Shep Hyken speaks with best-selling author, blogger, speaker, and podcaster, Peter Shankman. They share stories about some exceptional customer servi…
9 years, 11 months ago
Christopher Elliott on How to Get a Better Customer Experience
Shep Hyken speaks with consumer advocate, author, and journalist Christopher Elliott about how to get what deserve as a customer. They discuss how th…
9 years, 11 months ago
Donna Peeples on How Brands Can Embrace Change and Improve Customer Service
Shep Hyken speaks with Donna Peeples, a customer experience expert and Chief Customer Officer of Pypestream, a technology company offering secure mob…
9 years, 11 months ago