Podcast Episodes
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Doug Sandler on How Nice Guys Finish First
Shep Hyken speaks with blogger, speaker, DJ, and bestselling author, Doug Sandler. They discuss his book, “Nice Guys Finish First.” Doug shares his e…
9 years, 11 months ago
Dr. Michael LeBoeuf on How to Win Customers and Keep Them for Life
Shep Hyken speaks with the author of one of his favorite customer service books, professor, speaker and world famous author Dr. Michael LeBoeuf. They…
9 years, 11 months ago
Shai Berger in Improving Customer Support
Shep Hyken speaks with leader, innovator, call center educator, and co-founder and CEO of Fonolo, Shai Berger about improving customer support. They …
10 years ago
Bill Gessert Shares Tips to Make National Customer Service Week a Success
Shep Hyken speaks with writer, speaker, and the President of International Customer Service Association (ICSA), Bill Gessert about National Customer …
10 years ago
Colin Shaw on Taking Your Customer Experience to the Next Level
Shep Hyken speaks with founder and CEO of Beyond Philosophy and bestselling author, Colin Shaw. They discuss Colin’s new book “The Intuitive Customer…
10 years ago
Adam Toporek Shares Tips and Ideas on How to Be Your Customer's Hero
Shep Hyken speaks with fellow customer service expert, keynote speaker, and author, Adam Toporek. They discuss Adam’s new book, “Be Your Customers He…
10 years ago
Jim Gilmore Shares Tips from, "Look: A Practical Guide for Improving Your Observational Skills"
Shep Hyken speaks with James Gilmore, co-author of, “The Experience Economy,” one of the best business books of all-time. In this episode of Amazing …
10 years, 1 month ago
Ted Rubin Reveals Tips on How to Build Customer Trust and Get a Return on Relationship (RonR)
Shep Hyken speaks with brand evangelist, social marketing strategist, and keynote speaker, Ted Rubin about branding, customer service, customer exper…
10 years, 1 month ago
Bob Thompson Talks About How to Improve Customer Loyalty
Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, “Hooke…
10 years, 1 month ago
Bruce Turkel Shows Us How to Brand for Customer Service
Shep speaks with branding expert, author, and professional speaker Bruce Turkel about how to brand your company for customer service. Bruce shares im…
10 years, 1 month ago